Client experience representative

1 month ago

Malvern, United States Randstad Full time

Are you a committed, passionate call center professional who believes all customers deserve help with their financial needs? Do you want to help families achieve their dream of home ownership? Then come join our expert team ****START DATE: 01/10/2025*****

For immediate consideration, please EMAIL A CURRENT RESUME TO: ana.valenzuela@randstadusa.com

salary: $23 - $23.01 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

What you'll be doing:

  • Handle a large volume of inbound customer contacts, supporting and promoting the overall financial information of our customers.
  • Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
  • Serves as the initial point of contact for clients. Follows standardized procedures to meet client needs. May conduct research for complex requests.
  • Self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics.
  • Documents client and team feedback in support of service improvement efforts within the business.
  • Uses a consultative approach to position products and services to clients.
What experience do you need to have:
  • A minimum of two years of related work experience is required.
  • Experience in client services preferred.
  • Undergraduate degree or equivalent combination of training and experience required.
  • 3 years minimum of call center experience
  • technical knowledge and adept at navigating multiple programs and applications simultaneously.
  • Intermediate knowledge of MS Office Suite.
What you'll be getting:

  • Market competitive pay - $23
  • Access to benefits including healthcare
  • State-of-the-art training
  • Supportive management invested in your success
  • Encouraging, friendly team members
  • Opportunity to learn new skills and grow your career
  • Experience at a brand-name, instantly recognizable organization


The essential functions of this role include:
working weekends
Skills Banking (2 years of experience is required) Call Center Support (2 years of experience is required) Telephone Etiquette Basic Computer Skills
Qualifications Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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