Marketing Coordinator: III
7 days ago
Responsibilities:
• Efficiently handle customer inquiries by providing quality customer service and processing account adjustments when necessary.
• Conduct thorough investigations and resolve any accounts payable issues for the department and the asphalt terminals.
• Prepare, distribute, and manage all contract-related documents.
• Create and execute sales orders for residual products in a timely manner.
• Maintain and update existing customer account information and collaborate with relevant departments for new customer acquisitions.
• Ensure proper collection of all documentation to invoice by scrutinizing shipments, refinery rail shipments, refinery truck shipments, asphalt terminal truck shipments, etc.
• Process monthly payments to customers for negative netback products.
• Address and respond to all contract-related inquiries promptly and efficiently.
• Act as the primary backup for all aspects of the refinery supply division, providing coverage for other contract administrative duties.
• Respond to emails sent to the department email inbox and answer the Residual Marketing main phone line, addressing any questions or issues in a timely manner.
• Provide necessary information to operations as requested.• Proven experience in Customer Service and Sales
• Proficiency in Office Functions and Documentation
• Proficiency in Microsoft Excel and other Microsoft Office Suites
• Extensive knowledge in Marketing and Training
• Familiarity with Operations and Accounts Payable (AP)
• Understanding of Compliance requirements
• Experience with Invoice and Payment Processing
• Knowledge of Contracts and Contract Administration
• Ability to handle Inbound and Outbound Calls
• Proficiency in Microsoft Outlook
• Experience with Shipping Functions
• Knowledge of Credit procedures
• Excellent Communication Skills
• Ability to answer customer queries promptly
• Skills in making necessary Adjustments in customer accounts
• Proficiency in Debit Credit procedures
• Prior experience in Customer Account management
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