Desktop Support Analyst

4 weeks ago


Saint Paul, United States Robert Half Full time
Job DescriptionJob Description

Desktop Support Analyst .This role revolves around providing technical assistance to our team, managing hardware and software configurations, and playing a crucial part in our various projects.


Responsibilities:


• Collaborate with third-party vendors to provide deskside support

• Handle the disbursement and return of equipment

• Participate in light project work related to IT support and system improvement

• Utilize Microsoft Intune for device management and application deployment

• Provide hands-on assistance with computer hardware issues

• Utilize Active Directory to manage user accounts and access

• Implement backup technologies to ensure data safety and recovery

• Monitor and maintain configuration management systems to ensure optimal performance.

• Proficient in computer hardware, including installation, troubleshooting, and maintenance.
• Experience with Active Directory, including user and group management.
• Knowledge of backup technologies and their implementation in business settings.
• Familiarity with configuration management and its role in maintaining system stability.
• Experience with Windows Intune for device management and data protection.
• Understanding of the real estate property industry and its unique IT needs.
• Proven ability to provide high-quality customer service in a technical support role.
• Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues.
• Strong communication skills, with the ability to clearly explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Willingness to stay updated on new technologies and industry trends.

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