Desktop Support Analyst

4 weeks ago


Saint Paul, United States Robert Half Full time
Job DescriptionJob DescriptionThis role involves providing technical support to our team, ensuring smooth and efficient operation of desktop systems and addressing various technical issues as they arise.
Responsibilities:
• Address daily service tickets and walk-up inquiries, providing timely and effective solutions. • Provide onsite support to end-users, ensuring optimal functionality of their desktop systems. • Assist in system refreshes as required, including downloading base images using SCCM and loading specific apps based on departmental needs. • Support mobile devices, including Android and Apple phones, as well as Mac Air and Pro systems. • Collaborate with other engineers to provide comprehensive technical support to end-users. • Utilize and contribute to the update of the knowledge base to facilitate efficient problem-solving. • Manage varying workload complexities, prioritizing tasks based on the urgency and complexity of the tickets. • Provide support for Microsoft Office 365, Microsoft Windows 10, Remote access VPNs, and Active Directory. • If applicable, leverage PowerShell scripting experience to enhance system operations.• Minimum of 3 years of experience • Proficient in Microsoft Office 365 and Microsoft Windows 10 • Knowledge and experience with Remote access VPNs • Demonstrable experience with Active Directory • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills • Ability to work independently and as part of a team • Proven track record in providing exceptional customer service • Ability to manage multiple tasks and work under pressure • Demonstrated ability to maintain confidentiality and handle sensitive information • Strong organizational skills and attention to detail

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