Medical Administrative Assistant
2 weeks ago
Responsibilities:
• Efficiently handle customer service inquiries and issues, ensuring a high level of customer satisfaction.
• Actively manage and maintain meeting schedules and appointment calendars.
• Accurately process and maintain customer credit applications and records.
• Provide administrative support across various departments such as Environmental Services, Transportation Services, Procurement Services, Switchboard Operations, Security Operations, Property Management, Dietary Services Employee Benefits-(HR/Payroll Services), and Medical Records.
• Assist with the coordination of tasks on behalf of the Director and/or divisional management staff.
• Offer support to other Directors and Managers as needed, including facilitation of meetings and coordination in various programs.
• Oversee staff timekeeping across all departments, and perform departmental scheduling duties.
• Prepare Personnel Action Notice (PAN) forms for appropriate signature and approval.
• Provide backup administrative support to the Executive Office and divisional management staff as required.
• Employ various computer programs and software such as Allscripts, Banner Ads, Blood Glucose, Cerner Technologies for efficient operation.• Job Title: Medical Administrative Assistant
• A minimum of 2 years of experience in a similar role or related healthcare setting
• Proficiency in healthcare management systems such as Allscripts and Cerner Technologies
• Experience with billing functions and handling insurance matters in a healthcare setting
• Familiarity with medical terminologies and clinical trial operations
• Proficiency in using computer programs for data entry and administrative tasks
• Experience in answering inbound calls, providing excellent patient service, and handling patient inquiries
• Ability to interpret and create charts and graphs, preferably in a medical or healthcare context
• Knowledge of blood glucose monitoring and management
• Strong customer service skills, with a focus on providing patient-centered care
• Demonstrated ability to multitask and handle high-stress situations in a detail-oriented and calm manner
• Excellent written and verbal communication skills
• Ability to maintain patient confidentiality and comply with all HIPAA regulations
• Experience with banner ads, preferably in a healthcare setting
• High school diploma or equivalent required; additional certification or training in Medical Administration is a plus.
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