Product Support Engineer

2 months ago

Phoenix, United States Quest Global Full time
Job DescriptionJob Description

The Product Support Engineer is responsible for providing technical support and guidance to customers who use the company's products. This individual will work closely with customers, product management, and engineering teams to troubleshoot and resolve complex technical issues, as well as identify and prioritize product improvements.

Key Responsibilities:

  • Respond to customer inquiries and provide technical support for the company's products via phone, email, or chat
    • Diagnose and resolve complex technical issues related to the company's products with a high degree of independence
    • Escalate complex customer issues to the appropriate team for resolution as needed
    • Collaborate with product management and engineering teams to identify and prioritize product improvements based on customer feedback and performance data
    • Provide technical guidance and training to junior support engineers and internal teams as needed
    • Develop and maintain technical documentation and knowledge base for the company's products
    • Stay current on new product releases and updates, as well as industry trends and technologies
    • Represent the company in technical presentations and discussions with customers and industry experts

Qualifications:

  • Bachelor's degree in mechanical engineering, Quality Engineering, or a related field
    • 3-6 years of experience in product support or a related field
    • Strong problem-solving and analytical skills
    • Proficient with using Microsoft Office products
    • 3-6 years of Measurement and Visual Inspection experience
    • 3-6 years of Experience with the collection and analyzing of non-conformance data to create Trend charts and reports
    • Excellent verbal and written communication skills
    • Ability to multitask and prioritize effectively in a fast-paced environment
    • Familiarity with mechanical and technical concepts
    • Ability to work well in a team environment
    • Ability to read and interpret technical drawings and schematics
    • Ability to work flexible hours, as needed
    • Strong leadership and mentorship skills
Company DescriptionWe are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 26 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day.

Quest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, AutoCompany DescriptionWe are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 26 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day. \r
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Quest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Auto

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