Regional Product Support Engineer 3

1 week ago

Phoenix, United States Lam Research Full time
The Group You'll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The Impact You'll Make

As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What You'll Do
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Develops customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service and revenue.
  • Participates in Lam's worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
  • Acts as technical mentor for field and account engineers and may design or conduct training sessions.
  • Troubleshooting, maintaining tools, tool installation and customer engagement
Who We're Looking For
  • Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
  • Must have semiconductor Fab experience.
  • Must have semiconductor tool experience.
  • Must be able to wear PPEin the clean room when required.
  • Troubleshooting experience, maintaining tools, customer service, tool installation.
Preferred Qualifications Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits



At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

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