Retail Service Representative OE II

5 days ago

Jessup, United States Renewal By Andersen Full time
Job DescriptionJob Description Job Name: Retail Service Representative OE II General information Location: Jessup, MD Date: 30-Oct-2024 Company: Renewal by Andersen Posting City: Jessup, MD Ref #: 6879 Job Category: Operations Posting City: Jessup State: MD Description & Requirements

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.


SUMMARY


Renewal by Andersen has an opportunity for an Order Entry Retail Service Representative (RSR) with our team in Our CAP region.  This position is a hybrid role and the RSR will work out of our Jessup, MD office. The RSR will focus on customer order entry. This is not a customer-facing role and is more closely aligned to data entry and administrative duties. The training period will 100% onsite in our Jessup, MD office, and the work schedule will be 8am-4:30pm, Monday through Friday.

RESPONSIBILITIES:

  • Processes complex orders/requests, with 100% accuracy from intake to filing.
  • Ensures customer management system is updated appropriately.
  • Clarifies, diagnoses, and resolves customer order issues.
  • Creates packets or other materials as required for sales fulfillment process.
  • Prepares customer correspondence.
  • Identifies and implements ways to improve overall level of service.
  • Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
  • Administers programs, e.g. customer referral program.
  • May train others in office and customer service processes.
  • May create purchase orders, process payments or process receipts.

QUALIFICATIONS:

  • High school diploma or equivalent plus 1-3 years' work experience to include order processing work.
  • Demonstrated word processing, spreadsheet and general computer skills.
  • Strong phone etiquette & verbal skills to facilitate problem resolution.
  • Intermediate writing skills.
  • Able to determine customer needs and assist in resolving issues for assigned area.
  • Persuasiveness, time management skills, and results orientation.

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to:  

  • 401 (k) Plan, Employer Fixed Contributions & Company Matching 
  • Profit Sharing  
  • Medical, dental, prescription, vision coverage 
  • Tax-advantaged accounts for healthcare expenses  
  • Life Insurance  
  • Paid Time Off, Paid Holidays 
  • Paid Maternity Leave & Paid Parental Leave 
  • Dependent Care Flexible Spending Account  
  • Career Growth Planning & Nationwide Career Opportunities  

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 


Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $21.45-$31.05 hourly plus incentives.


At this time, we are not offering visa sponsorship for this position. Should you independently secure work authorization, please consider applying to this position.
In 2024 Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

Posting City: Jessup, MD Company DescriptionBe a part of something BIG Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience. There is something new happening every day at Renewal by Andersen.

Apply today and we will connect with you soon if you meet the qualificationsCompany DescriptionBe a part of something BIG Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience. There is something new happening every day at Renewal by Andersen.\r
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Apply today and we will connect with you soon if you meet the qualifications

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