Customer Service Representative

4 days ago

Jessup, United States MSI Full time
About the Role

We are seeking a highly motivated Customer Service Representative to join our dynamic team at MSI. In this role, you will be responsible for delivering exceptional customer experiences, ensuring timely and efficient handling of customer transactions, and building strong relationships with our clients.

Key Responsibilities
  • Provide top-notch customer service through effective communication, active listening, and problem-solving skills.
  • Accurately record and maintain customer contact information and details in our system.
  • Collaborate with internal teams to ensure seamless delivery of products and services to our customers.
  • Monitor stock levels to facilitate effective handling of customer orders and prevent stockouts.
  • Assist customers in determining their order requirements and needed services, providing expert advice on our product offerings.
  • Identify and escalate any customer issues as they arise, working closely with senior representatives to resolve complex problems.
  • Process sales transactions and handle payments accurately and efficiently, maintaining high standards of accuracy and attention to detail.
Requirements
  • Bachelor's degree or equivalent experience in a related field (e.g., business, customer service, sales).
  • Minimum 2 years' experience in customer-facing roles, preferably in a retail or manufacturing environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced team environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Intermediate to advanced proficiency in Microsoft Office, particularly Excel and Word.
  • PREFERRED: Bilingualism in Spanish.
What We Offer
  • A competitive salary range of $45,190 - $60,430 per year, based on experience and performance.
  • A comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and retirement savings options.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with regular team-building activities and social events.
About MSI

MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces products in North America. With over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada, we offer an extensive range of products, including granite, quartz, porcelain, luxury vinyl flooring, slate, marble, travertine, sandstone, limestone, quartzite, onyx, stacked stone, and pavers, all imported from over 36 countries on six continents.

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