Customer Service Representative

5 days ago


Jessup, United States GOODWILL IND OF THE CHESAPEAKE INC Full time
About the Position

We are seeking a dedicated Customer Service Representative to join our team at Goodwill Industries of the Chesapeake Inc. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, preparing donations for the sales floor, and assisting customers with purchases.

Key responsibilities include:

  • Assisting customers with purchases and providing outstanding customer service
  • Preparing donations for the sales floor by sorting, pricing, and hanging items
  • Maintaining a neat and consumer-attractive sales floor

Our ideal candidate has prior retail or customer service experience and is passionate about delivering exceptional customer experiences. If you are looking for a role where you can make a real difference in people's lives, we encourage you to apply.

The estimated salary for this role is $15.45 per hour, which is based on industry standards and takes into account the level of experience required for the position. Additionally, employees may be eligible for benefits such as dental and vision insurance, paid sick leave, and tuition reimbursement.

Benefits also include 1 week of vacation, paid sick days accrued based on hours per MD Sick and Safe Leave Law, gym membership reimbursement up to $60 quarterly, Employee Assistance Program (EAP) - free counseling and referral services, Credit Union membership at MECU and SECU, and 25% Store Discount.

Physical requirements for this role include lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Employee may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level is usually moderate.

This role reports to Manager on Duty.



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