Customer Support Assistant/Order Entry
1 month ago
Robert Half is seeking a Customer Support Assistant/Order Entry in the Bridgewater, New Jersey area. In this role, you will be operating within the industry, handling a variety of tasks from processing orders to coordinating with international teams, all while maintaining a focus on customer service.
Responsibilities:
• Accurately process customer orders through the internal system
• Collaborate with warehouse staff to ensure smooth supply chain operations
• Handle product forecasting and planning, coordinating with teams in India and Brazil
• Manage customer communications, both via email and phone
• Convert measurements from pounds to kilos when necessary
• Continual maintenance of customer records for accuracy
• Transition from the current internal system to SAP when required
• Monitor customer accounts and take appropriate actions if needed
• Handle varying order volumes, maintaining efficiency regardless of quantity.
• Proficiency in Customer Support, with a proven ability to handle and resolve customer queries effectively.
• Experience in Order Entry, demonstrating a keen attention to detail when inputting and verifying data.
• Exceptional communication skills, both written and verbal, to interact with customers and team members.
• Strong multitasking abilities, to manage multiple customer queries and orders simultaneously.
• Familiarity with Customer Relationship Management (CRM) software, to track customer interactions and order statuses.
• Ability to work under pressure, maintaining a positive attitude and detail oriented demeanor in challenging situations.
• Good organizational skills, to ensure efficient workflow and timely completion of tasks.
• Basic understanding of Microsoft Office Suite, particularly Excel, for data entry and analysis.
• Willingness to learn and adapt to new technologies or procedures related to customer support and order entry.
• Capacity to work both independently and as part of a team, demonstrating initiative and collaborative problem-solving skills.
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