Customer Support Specialist

2 weeks ago

Bridgewater, United States UBT Full time

About Us

Universal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our mission is to deliver innovative solutions that enable businesses and families to thrive.

The Opportunity:

Are you passionate about delivering exceptional service and ready to bring your health insurance expertise to a dynamic team? We're looking for a Customer Support Specialist with 2-5 years of experience in health insurance policy management, including quoting, onboarding, servicing, and renewals. In this role, you'll support our valued UBT Protect customers, ensuring they receive comprehensive, high-quality assistance every step of the way.

What We're Looking For:

  • Experience: 2-5 years in customer support within health insurance, including hands-on experience with quoting, onboarding, servicing, and renewals.
  • Skillset: Strong attention to detail, proactive problem-solving, and a customer-focused mindset.
  • Growth-Oriented: A desire to develop and thrive in a supportive, growth-focused environment.

If you're ready to join a team that values your skills and offers a pathway to growth, apply today

Key Responsibilities

Outreach

  • Contacting customers regarding their upcoming renewals and setting up meetings for the Account Managers
  • Follow up with customers for needed information to quote and send it on to vendors
  • Set up proposal meetings and take notes/actions

Customer Onboarding

  • Take the lead in managing the customer onboarding process, from the time they confirm the quote to when they go live. Which includes Employee Navigator setup, Smartsheet setup, creating benefits booklet, running the open enrollment, sending providers the final census and keep the group updated with the process

Servicing

  • Manage all Halo inquiries and respond to each customer within 4 business hours of their request.
  • Escalate any tickets that cannot be resolved to Account Manager
  • Reach and coordinate with providers on any questions that the group has throughout the year - billing, coverage limits, etc.
  • Processing employee enrollments, terminations, and qualifying events
  • Handle any compliance reporting with the group
  • Answer all incoming calls to Onemedifund phone line
  • Maintain all needed insurance licenses for UBT

Renewals

  • Work with providers on negotiating renewal
  • Prepare renewal presentation for group
  • Take the lead in managing the customer renewal process, from the time they confirm the quote to when they renew. Which includes Employee Navigator setup, Smartsheet setup, creating benefits booklet, running the open enrollment, sending providers the final census and keep the group updated with the process

Quarterly Reporting

  • Create presentations and set up meetings for all Onemedifund customers on a quarterly basis using the PowerPoint template
  • Sending out surveys to groups to get their feedback on their Onemedifund plan
  • Work with providers to get reports on savings opportunities, PBM rebates, etc.
  • Take meeting notes and actions
  • Take the lead in the follow up actions

Skills & Qualifications

Displays Integrity: Demonstrates confidence and courage in achieving UBT's mission, philosophy and value.

Delivers Excellence: Takes personal accountability for achieving high quality outcomes.

Demonstrates Interpersonal Understanding: Actively Listens, understands, accepts & respects the opinions, feelings, perspectives and motivations of others.

Influences Effectively: Gains the support of others for courses of action that benefit UBT.

Works in Teams: Sees the benefit of collaboration and works cooperatively across UBT to deliver shared goals.

  • Extensive work experience preferably from a Professional Services / Corporate environment
  • Manage projects
  • Manage facilities and IT environments
  • Records and document management
  • Proofreading
  • Office management
  • Advanced skills in MS Office (Word, Excel, PowerPoint, Outlook) - expert level
  • Strong IT skills
  • High school degree (Bachelors is preferred)
  • Previous Experience with servicing health insurance policies is required

  • Customer Service Specialist

    3 weeks ago

    Bridgewater, United States Insight Global Full time

    Job DescriptionJob DescriptionPlease check your hotbooks for a Customer Service Specialist to sit in Bridgewater, NJ       Company: HenkelPosition: Customer Service SpecialistOpenings: 1Length:  6 month contractLocation: Hybrid (8am-5pm), 10 Finderne Avenue, Bridgewater, NJ 08807 United StatesPay Rate: $29Bill Rate: PR X 1.47 ** NEED TO ASK IF THEY...

  • Campus Support Specialist

    7 days ago

    Bridgewater, Massachusetts, United States Bridgewater State University Full time

    Bridgewater State University Job OpportunityWe are seeking a skilled Campus Support Specialist to join our team at Bridgewater State University. This role is responsible for supporting the development of our staff through training and education.Job Summary:Assist in coordinating various events and activities that support campus life.Provide exceptional...

  • Customer Success Specialist

    1 month ago

    Bridgewater, United States UBT Full time

    About Us Universal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our...

  • Customer Success Specialist

    1 month ago

    Bridgewater, United States UBT Full time

    About UsUniversal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our...

  • Learning Support Specialist

    3 weeks ago

    Bridgewater, Massachusetts, United States Kiddie Academy of Swedesboro Full time

    Job OverviewKiddie Academy of Swedesboro is seeking a dedicated and compassionate Learning Support Specialist to provide essential classroom support for our Lead Teachers. This role is perfect for an individual who is passionate about early childhood education and wants to make a meaningful impact in the lives of young children.

  • Caregiver Support Specialist

    3 days ago

    Bridgewater, Iowa, United States APluscare LLC Full time

    At APluscare LLC, we are seeking a compassionate Caregiver Support Specialist to join our team in East Brunswick, North Brunswick, New Brunswick, Manville, Raritan, Sayreville, and central New Jersey areas. As a direct support professional, you will have the opportunity to make a meaningful difference in the lives of individuals with developmental...

  • Education Specialist for Autism Support

    7 days ago

    Bridgewater, Massachusetts, United States ProCare Therapy Full time

    Job OverviewWe are seeking a highly skilled Education Specialist to lead our autism support program.This role involves developing, implementing, and monitoring individualized behavior intervention plans for students on the autism spectrum. You will work closely with teachers and support staff to ensure each student's behavioral and educational goals are met.

  • Transportation Support Specialist for Wyndy LLC

    1 week ago

    Bridgewater, Virginia, United States Wyndy LLC Full time

    Job Title: Transportation Support SpecialistWe are seeking a reliable and safety-conscious individual to join our team as a Transportation Support Specialist at Wyndy LLC. This role involves ensuring the safe transportation of students to and from school, operating and maintaining school vehicles, and adhering to all traffic laws and safety protocols.About...

  • Diagnostic Imaging Specialist

    6 days ago

    East Bridgewater, Massachusetts, United States Healthcare Support Full time

    About the PositionWe are seeking a skilled Diagnostic Imaging Specialist to join our team on a 13-week travel assignment in East Bridgewater, Massachusetts.Key ResponsibilitiesPerform high-quality diagnostic imaging procedures using echocardiography equipmentOperate and maintain complex medical equipment, ensuring optimal performance and safetyCollaborate...

  • Customer Support Assistant/Order Entry

    4 weeks ago

    Bridgewater, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is seeking a Customer Support Assistant/Order Entry in the Bridgewater, New Jersey area. In this role, you will be operating within the industry, handling a variety of tasks from processing orders to coordinating with international teams, all while maintaining a focus on customer service.Responsibilities:•...

  • Medical Imaging Specialist

    6 days ago

    East Bridgewater, Massachusetts, United States Healthcare Support Full time

    Job OverviewWe are seeking a skilled Medical Imaging Specialist to join our team for a 13-week contract in East Bridgewater, Massachusetts.About the PositionThis is an exciting opportunity to work as a Medical Imaging Specialist with a leading healthcare provider. The ideal candidate will have experience in echo technology and be able to work effectively in...

  • Customer Service Representative

    3 weeks ago

    Bridgewater, United States Insight Global Full time

    Day-to-Day Insight Global is looking for a 6 month contract Customer Service Specialist for a client in Bridgewater, NJ for $29 an hour. Responsibilities for the role are as follows: Responsibilities:• Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset...

  • Customer Service Representative

    2 weeks ago

    Bridgewater, United States Insight Global Full time

    Day-to-Day Insight Global is looking for a 6 month contract Customer Service Specialist for a client in Bridgewater, NJ for $29 an hour. Responsibilities for the role are as follows: Responsibilities: Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset...

  • Desktop Support Analyst

    3 weeks ago

    Bridgewater, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Desktop Support Analyst/AV Specialist to join our team in Bridgewater, New Jersey, United States. The successful candidate will be responsible for diagnosing and resolving various end-user issues, setting up new user desks, and maintaining strong relationships with customers. This role also requires...

  • Healthcare Specialist with Echo Cardiac Imaging Expertise

    7 days ago

    East Bridgewater, Massachusetts, United States Healthcare Support Full time

    OverviewAt Healthcare Support, we are dedicated to providing top-notch healthcare professionals to leading organizations across the nation. As a trusted partner, we have established ourselves as a premier healthcare employment agency.CompensationThe salary for this position is estimated at $115, 876 per annum, based on a 40-hour workweek and an hourly rate...

  • Desktop Support Specialist

    1 month ago

    Bridgewater, United States SISL Global Full time

    Job DescriptionAs an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:• Provide customer facing end-user support that includes:· Install and Configure desktops, laptops, mobile devices, and associated Peripherals...

  • Client/Customer Services Representative

    2 months ago

    Bridgewater, United States Cynet Systems Full time

    Job Description: Pay Range: $13hr - $18hr Responsibilities: Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer...

  • Executive Support

    2 months ago

    Bridgewater, United States Robert Half Full time

    Position Overview:We are seeking a dedicated IT Executive Support Specialist to provide exceptional white glove support to our executive team. This role requires a proactive approach to IT assistance, ensuring seamless technology operations and an exceptional user experience.Key Responsibilities:Provide one-on-one technical support to executives, addressing...

  • Learning Support Specialist

    5 days ago

    East Bridgewater, Massachusetts, United States ProCare Therapy Full time

    Job OverviewWe are seeking a highly skilled Learning Support Specialist to join our team at ProCare Therapy.About the RoleThis is a full-time position that requires a minimum of 1+ years of special education experience. The successful candidate will work with students in grades 3-6, providing individualized support and instruction to help them meet their...

  • Delivery Support Specialist

    6 days ago

    Bridgewater, South Dakota, United States United Parcel Service Full time

    UPS Seasonal Driver Helper Job OverviewThis seasonal role offers a unique opportunity to gain hands-on experience in the logistics industry. As a Driver Helper, you will ride alongside a Package Delivery Driver and assist in making multiple deliveries on a pre-assigned route.Estimated Salary:$15-$18 per hour based on location and performance. This translates...