Customer Service Representative
5 days ago
We are seeking a dedicated and professional Customer Service Representative for a long-term contract role in Bridgewater, NJ. In this position, you will deliver exceptional customer service by managing inquiries, processing orders, and addressing customer issues.
Responsibilities
- Interact professionally and politely on the phone with customers.
- Maintain accurate records of calls and outcomes in computer systems.
- Take inbound calls to facilitate the order process and address order-related questions.
- Make outbound calls to follow up on any pending orders or requests.
- Answer internal inquiries regarding order status, inventory status, and portal questions.
- Communicate the value and benefits of using the service to customers.
- Maintain privacy and confidentiality in compliance with all applicable guidelines and policies.
- Provide assistance with devices, including troubleshooting and resolving issues over the phone.
- Provide outstanding customer service by delivering clear, helpful, and empathetic responses to inquiries.
• Minimum of 1 year of experience in a customer service role
• Proficiency in using customer service software is required
• Strong knowledge of various computer programs is essential
• Demonstrated ability to provide excellent customer service is a must
• Experience in data entry is preferred
• Excellent communication and interpersonal skills are required
• Ability to handle multiple tasks and prioritize effectively
• Must have a proactive and positive approach to problem-solving
• Willingness to continuously learn and adapt to new technologies in the industry.
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