Customer Service Representative

5 days ago


Bridgewater, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a dedicated and professional Customer Service Representative for a long-term contract role in Bridgewater, NJ. In this position, you will deliver exceptional customer service by managing inquiries, processing orders, and addressing customer issues.


Responsibilities

  • Interact professionally and politely on the phone with customers.
  • Maintain accurate records of calls and outcomes in computer systems.
  • Take inbound calls to facilitate the order process and address order-related questions.
  • Make outbound calls to follow up on any pending orders or requests.
  • Answer internal inquiries regarding order status, inventory status, and portal questions.
  • Communicate the value and benefits of using the service to customers.
  • Maintain privacy and confidentiality in compliance with all applicable guidelines and policies.
  • Provide assistance with devices, including troubleshooting and resolving issues over the phone.
  • Provide outstanding customer service by delivering clear, helpful, and empathetic responses to inquiries.

• Minimum of 1 year of experience in a customer service role

• Proficiency in using customer service software is required

• Strong knowledge of various computer programs is essential

• Demonstrated ability to provide excellent customer service is a must

• Experience in data entry is preferred

• Excellent communication and interpersonal skills are required

• Ability to handle multiple tasks and prioritize effectively

• Must have a proactive and positive approach to problem-solving

• Willingness to continuously learn and adapt to new technologies in the industry.



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