Customer Service Representative

4 days ago


Bridgewater, United States Spectrum Staffing ServicesHRStaffers Inc. Full time

SUMMARY

To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of Customer Service with daily processes

RESPONSIBILITIES

  • Order processing from PO receipt to delivery and invoice
  • Be the customers’ focal point on orders, requests, complaints, etc.
  • Processing and shipping customer sample requests
  • Coordinating complaint management with QA
  • Coordinating questionnaires, technical documents with the technical team
  • Executing customer communication activities (e.g., change notification letters)
  • Improve daily work processes to promote efficiency.
  • Maintain high level of Customer service.
  • Follow up on customer contracts/agreements/Blanket Orders
  • Close liaison with Supply chain, warehouse, and forwarder to minimize delays on supply

QUALIFICATIONS

  • Business / commercial education
  • Ideally up to 3 years of international work experience, ideally in value added solution provider.
  • Analytical mindset with pro-active approach
  • Desire to work in an international, multicultural environment.
  • Experience with CRM/ERP software
  • Sound conversation techniques
  • Discipline to initiate first contact and to make the first step

COMPENSATION: $29/hr.



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