IT Service Desk Specialist
3 weeks ago
Insight Global is seeking a Service Desk Specialist to support one of the larger organizations in the quick service restaurant industry. This role will be responsible for handling level 1 inbound calls/chats and accurately logging interactions within the company’s incident management system. The ideal candidate will have exceptional time management skills and be able to optimize the amount of time they spend on each issue and their plans for escalation. They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions. After their three-week training period, they will be responsible for understanding the company’s propriety software and resolving or escalating tickets to proper channels. The candidate will be expected to provide an excellent customer-facing attitude for all issues within related food industry. The reason for this opening is due to prior employees moving up into a tier 2/3 help desk team within the organization as full-time employees, so the possibility of upward growth within the company is strong.
We currently have openings for 1st, 2nd and 3rd shift teams. This will be a standard 40 hour work week, full time position.
This position will be onsite for the first 4 weeks of training, and after that will transition to be a fully remote role.
Desired Skills & Experience:
1+ years experience in a service desk, help desk, technical support, or related IT troubleshooting position
Experience with both hardware and software troubleshooting
Ability to build rapport with end users and good communication skills
Thank you in advance for taking some time to review this position. if you may be interested in learning more, please respond with your resume. From there we can schedule an introductory phone call to go over the details and see if this may align with your career path
-
Service Desk Specialist
3 weeks ago
Louisville, United States Insight Global Full timeJob DescriptionJob DescriptionInsight Global is looking for Service Desk Specialists in the Louisville, KY area! Below is more information of what we are looking for in candidates and what to expect on a day to day in the role:MUST HAVES:1-2 years of experience in Service Desk, Help Desk, or Technical Support roleComplete shift flexibility (operating hours...
-
IT Service Desk Specialist
3 weeks ago
Louisville, United States Insight Global Full timeJob DescriptionJob DescriptionMUST HAVES:1-2 years of experience in Service Desk, Help Desk, or Technical Support roleComplete shift flexibility (operating hours 9am-4am EST : shift can fall anywhere within timeframe, weekends included)Experience with software & hardware supportAbility to build rapport with end-users/ exceptional phone communication...
-
Service Desk Specialist
3 weeks ago
louisville, United States Pomeroy Full timePURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...
-
Service Desk Specialist
3 weeks ago
Louisville, United States Pomeroy Full timePURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...
-
Service Desk Specialist
2 weeks ago
louisville, United States Pomeroy Full timePURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...
-
Entry Level Service Desk Specialist
3 weeks ago
Louisville, United States Insight Global Full timeJob DescriptionJob DescriptionInsight Global is looking for Entry Level Service Desk Specialists in the Louisville, KY area! Below is more information of what we're looking for in a candidate along with the day-to-day responsibilities in the role:Desired Skills and Experience:1-2 years of experience in Service Desk, Help Desk, or Technical Support...
-
Service Desk Specialist
3 weeks ago
Louisville, KY, United States Pomeroy Full timePURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...
-
Service Desk Support Specialist
4 weeks ago
Louisville, Kentucky, United States Farm Credit Mid-America Full timeAbout Our OpportunityThe Service Desk Support Specialist is part of our Business Technology team and provides first-level system support, problem identification, resolution, or escalation to level two support. In this role, team members provide systems support to offices by reviewing/analyzing requests and providing solutions. Team members are responsible...
-
Front Desk Receptionist
2 weeks ago
Louisville, United States Bear Paddle Services Full timeThe Front Desk Receptionist is dedicated to the customer service and needs of families, creating a fun experience, and the ability to provide salesmanship and closing swim lessons sales. The Front Desk is the main information center for all Bear Paddle offerings. This includes assisting families with giving tours, closing prospect lead families with...
-
IT Service Desk Internship Opportunity
4 weeks ago
Louisville, Kentucky, United States Baird Full timeBaird is a global financial services firm with a thriving culture and a commitment to inclusion and diversity. We are seeking a highly motivated and proactive individual to join our IT Service Desk team as an intern.The IT Service Desk Intern will provide technical support and services to Baird associates across the country, working in a complex technical...
-
Information Technology Service Desk
1 month ago
louisville, United States New Age Technologies Full timeThis is a contract to hire Retail Service Desk Technician, Operations onsite position in Louisville, KY.No Corp to Corp, H1B Visa and no sponsorship providedThis is a great opportunity for new graduates of IT or students who had internship experienceShift is Tues - Saturday- 9:30am-6:00 pm - possible to work remote 1 day per week after trainingYou will be...
-
Information Technology Service Desk
1 month ago
Louisville, United States New Age Technologies Full timeThis is a contract to hire Retail Service Desk Technician, Operations onsite position in Louisville, KY.No Corp to Corp, H1B Visa and no sponsorship providedThis is a great opportunity for new graduates of IT or students who had internship experienceShift is Tues - Saturday- 9:30am-6:00 pm - possible to work remote 1 day per week after trainingYou will be...
-
Furniture Installation Specialist
4 weeks ago
Louisville, Kentucky, United States 1021 Specialist, LLC Full timeJob DescriptionFurniture Installer at 1021 Specialist, LLCJob Responsibilities:Equipment Assembly and Installation: Safely and properly assemble equipment and/or furniture; ability to lift 50lbs.Maintenance and Tool Management: Maintain tools and equipment, use correct tools for the job.Effective Communication: Communicates effectively with management,...
-
Service Desk Technician
1 month ago
Louisville, United States Farm Credit Mid-America Full timeFarm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer...
-
Retail Service Desk Technician
4 weeks ago
Louisville, Kentucky, United States New Age Technologies Full timeJob Summary:This is a contract to hire Retail Service Desk Technician, Operations onsite position in a retail environment.No Corp to Corp, H1B Visa and no sponsorship provided.This is a great opportunity for new graduates of IT or students who had internship experience.Shift is Tues - Saturday- 9:30am-6:00 pm - possible to work remote 1 day per week after...
-
Front Desk Representative
4 weeks ago
Louisville, Kentucky, United States Residence Inn Louisville Full timeJob Title: Front Desk AgentAt Residence Inn Louisville, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Answer guest inquiries regarding hotel services,...
-
Front Desk Associate
4 weeks ago
Louisville, Kentucky, United States Tru by Hilton LouisvilleEast, KY Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Tru by Hilton Louisville/East, KY. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming environment, and maintaining the cleanliness and organization of the front desk...
-
Hotel Front Desk Manager
4 weeks ago
Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full timeHotel Front Desk SupervisorWe are seeking a skilled and experienced Hotel Front Desk Supervisor to join our team at Holiday Inn Express & Suites Louisville Downtown. As a key member of our front desk operations, you will be responsible for ensuring our guests receive exceptional service and have a memorable stay.Key Responsibilities:Compile and Analyze Data:...
-
Front Desk Associate
1 month ago
Louisville, Kentucky, United States Tru by Hilton LouisvilleEast, KY Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Tru by Hilton Louisville/East, KY. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and welcoming environment.Key...
-
Front Desk Agent
2 months ago
Louisville, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Courtyard Boulder [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...