IT Service Desk Specialist

3 weeks ago


Louisville, United States Insight Global Full time
Job DescriptionJob Description

Insight Global is seeking a Service Desk Specialist to support one of the larger organizations in the quick service restaurant industry. This role will be responsible for handling level 1 inbound calls/chats and accurately logging interactions within the company’s incident management system. The ideal candidate will have exceptional time management skills and be able to optimize the amount of time they spend on each issue and their plans for escalation. They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions. After their three-week training period, they will be responsible for understanding the company’s propriety software and resolving or escalating tickets to proper channels. The candidate will be expected to provide an excellent customer-facing attitude for all issues within related food industry. The reason for this opening is due to prior employees moving up into a tier 2/3 help desk team within the organization as full-time employees, so the possibility of upward growth within the company is strong.

We currently have openings for 1st, 2nd and 3rd shift teams. This will be a standard 40 hour work week, full time position.

This position will be onsite for the first 4 weeks of training, and after that will transition to be a fully remote role.

Desired Skills & Experience:

1+ years experience in a service desk, help desk, technical support, or related IT troubleshooting position

Experience with both hardware and software troubleshooting

Ability to build rapport with end users and good communication skills

Thank you in advance for taking some time to review this position. if you may be interested in learning more, please respond with your resume. From there we can schedule an introductory phone call to go over the details and see if this may align with your career path



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