Entry Level Service Desk Specialist

3 weeks ago


Louisville, United States Insight Global Full time
Job DescriptionJob Description

Insight Global is looking for Entry Level Service Desk Specialists in the Louisville, KY area Below is more information of what we're looking for in a candidate along with the day-to-day responsibilities in the role:

Desired Skills and Experience:

  • 1-2 years of experience in Service Desk, Help Desk, or Technical Support role
  • Complete shift flexibility (operating hours 9am-4am EST: shift can fall anywhere within timeframe, weekends included)
  • Experience with software & hardware support 
  • Ability to build rapport with end-users/ exceptional phone communication skills.

Plusses:

  • Experience within Linux or Ubuntu 
  • Experience using a ticketing system
  • Basic coding

Day to Day responsibilities:  

An employer is seeking a Service Desk Specialist to support their restaurant technical and personal operations. This role will be responsible for handling level 1 inbound calls/chats and accurately logging interactions within the company’s incident management system. The ideal candidate will have exceptional time management skills and be able to optimize the amount of time they spend on each issue and their plans for escalation. They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions. After their three-week training period, they will be responsible for understanding the company’s propriety software and resolving or escalating tickets to proper channels. The candidate will be expected to provide an excellent customer-facing attitude for all issues within related food industry. The reason for this opening is due to prior employees moving up into a tier 2/3 help desk team within the organization as full-time employees, so the possibility of upward growth within the company is strong.

***Compensation: starting at $15/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

 



  • Louisville, United States Next Level Recruiting, LLC Full time

    A growing firm based in the Louisville area, has an exciting and immediate need to fill a full-time Entry Level Account Manager position.  This local marketing and sales firm has developed a powerful, personal approach to drive brand loyalty and customer retainment, and they are looking for an ambitious Entry Level Account Manager to help take their...


  • Louisville, United States Valvoline Instant Oil Change Full time

    What You'll Do:As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace...


  • Louisville, United States Insight Global Full time

    Job DescriptionJob DescriptionInsight Global is looking for Service Desk Specialists in the Louisville, KY area! Below is more information of what we are looking for in candidates and what to expect on a day to day in the role:MUST HAVES:1-2 years of experience in Service Desk, Help Desk, or Technical Support roleComplete shift flexibility (operating hours...


  • Louisville, United States Insight Global Full time

    Job DescriptionJob DescriptionMUST HAVES:1-2 years of experience in Service Desk, Help Desk, or Technical Support roleComplete shift flexibility (operating hours 9am-4am EST : shift can fall anywhere within timeframe, weekends included)Experience with software & hardware supportAbility to build rapport with end-users/ exceptional phone communication...


  • Louisville, United States Valvoline Instant Oil Change Full time

    What You'll Do:As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace...


  • Louisville, United States Insight Global Full time

    Job DescriptionJob DescriptionInsight Global is seeking a Service Desk Specialist to support one of the larger organizations in the quick service restaurant industry. This role will be responsible for handling level 1 inbound calls/chats and accurately logging interactions within the company’s incident management system. The ideal candidate will have...


  • Louisville, United States Pomeroy Full time

    PURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...


  • louisville, United States Pomeroy Full time

    PURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...


  • louisville, United States Pomeroy Full time

    PURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...


  • Louisville, KY, United States Valvoline Instant Oil Change Full time

    What You'll Do:As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace...


  • Louisville, KY, United States Pomeroy Full time

    PURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...


  • Louisville, Kentucky, United States Farm Credit Mid-America Full time

    About Our OpportunityThe Service Desk Support Specialist is part of our Business Technology team and provides first-level system support, problem identification, resolution, or escalation to level two support. In this role, team members provide systems support to offices by reviewing/analyzing requests and providing solutions. Team members are responsible...


  • Louisville, United States ADI Management Full time

    Advanced Innovations is seeking a full-time entry level Client Services Associate who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the client services...


  • Louisville, United States ADI Management Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we have...


  • Louisville, United States ADI Management Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we have...


  • Louisville, United States ADI Management Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we have...


  • Louisville, United States ADI Management Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we have...


  • Louisville, United States ADI Management Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we have...


  • Louisville, United States ADI Management Full time

    Advanced Innovations is seeking a full-time entry level Client Services Associate who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the client services...


  • Louisville, United States Peerless Marketing Full time

    We are looking for our next Entry Level Account Manager to join our rapidly expanding Customer Service and Sales Team in the Denver area! We are seeking a goal-oriented, determined, and self-starting individual who can add to our team and the overall growth of the company. Being trained in a variety of different departments across multiple functions, our...