Front Desk Associate

2 weeks ago


Louisville, Kentucky, United States Tru by Hilton LouisvilleEast, KY Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Tru by Hilton Louisville/East, KY. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide prompt and courteous service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are readily available.
  • Assist with room assignments, key card distribution, and other front desk duties as needed.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with housekeeping and other departments to ensure a smooth and efficient operation.
  • Document and report any guest incidents or complaints, following established procedures.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; previous experience in hospitality or customer service preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Knowledge of hotel operations, policies, and procedures.

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