Desktop Support Analyst

4 weeks ago


Houston, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Desktop Support Analyst in Houston, Texas. This role falls within the technology industry and will primarily be based in a traditional office setting. As a Desktop Support Analyst, you will be responsible for handling a variety of tasks related to computer systems, hardware, and software.

Responsibilities:
• Provide technical assistance to users, focusing on issues related to Android development and Cisco technologies.
• Conduct regular maintenance checks on computer hardware and resolve any detected issues.
• Implement Citrix technologies to enhance virtualization capabilities.
• Work with Dell technologies to support the company's infrastructure.
• Utilize Active Directory for network management and user authentication.
• Support the configuration and troubleshooting of Apple devices used within the organization.
• Manage backup technologies to ensure data safety and availability.
• Implement configuration management practices to maintain system consistency.
• Handle customer inquiries and provide timely and effective resolutions.• Demonstrated proficiency in Android Development
• Extensive experience with Cisco Technologies
• Proficient in Citrix Technologies
• Ability to troubleshoot and maintain Computer Hardware
• Familiarity with Dell Technologies
• Knowledge of Active Directory management and operations
• Experience with Apple Devices support and maintenance
• Proficiency in Backup Technologies
• Strong skills in Configuration Management
• Excellent problem-solving and analytical abilities
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Proficient in managing multiple tasks and priorities
• Must have a customer-focused attitude and provide excellent service
• Ability to maintain confidentiality when dealing with sensitive information
• Familiarity with IT industry best practices and trends.

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