NOC Technician

3 months ago

Phoenix, United States TEKsystems Full time
Job DescriptionJob Description

CenturyLink – NOC Tech


Account name

Qwest Corporation

 

18 month

Contract to Hire
 

Description

TEKsystems is partnering with an end-client on a Network Transformation across 500+ locations. The project will consist of supporting a variety of install projects ranging from small sites of 5-10 users to larger office locations of 1000+ users and all of the infrastructure supporting each site. As the network changes start to happen, there will be an increased need of support for over 40,000 employees across the State of Arizona.

NOC Techs will be a part of team that supports the live network for the end-customer. They will be responsible for managing the ticket queue, Solarwinds monitoring platform, and incoming email and phone calls.
- Troubleshooting of network elements like routers and switches and wireless access points
- Phone MACs (Moves/Adds/Changes) within Cisco CallManager
- Escalating of network service issues to Service Provider
- Staging and configuration of hardware for deployment
- Escalation of issues to engineering groups as appropriate

 

Job Title

NOC Technician

 

Top Skills Details

1. Minimum 1+ year of experience in support of enterprise Cisco environments (LAN/WAN/VOIP/Wireless)
2. Familiarity with Telecom/IT Network Deployments (either technical or function role)
3. Knowledge of Meraki Wireless platform would be a good nice to have.

 

Additional Information

CenturyLink has been managing the State of Arizona network since 2012. They were recently awarded the next 5 year phase to manage the network, as well as upgrade aging infrastructure.

 

External Communities Job Description

TEKsystems is seeking NOC Technicians to support a long-term network deployment initiative with a Fortune 500 integrator and a high-profile end client here in Arizona. The ideal candidate will have spent recent time in an enterprise Network Operations Center, supporting a Cisco-centric network. Familiarity with troubleshooting LAN/WAN, VoIP and Wireless networks. CCNA certification a huge plus.

 

EVP

You will be directly involved in upgrading the infrastructure of our State, bringing Arizona to the next generation of network capabilities and network security. This will be a fast-paced project working for a Fortune 500 integrator while supporting a high profile client being the State of Arizona.

 

Work Environment

Will be customer-facing as a NOC Support tech, office environment especially for training period.

 

Additional Skills & Qualifications

Training will be for sure 100% on site once a candidate is cleared to start. Potential for remote work after ramped up.

Flexibility will be paramount in this role, shifts can vary and need reliable employees who can consistently make their scheduled shift. This will be a fast-paced and very dynamic work environment once the Network Transformation is under way. Working with a high-profile client, being the State of Arizona agencies, professionalism and timely communication is critical to project success.

 

Internal: With the additional changes happening on the network, the expectation for more incoming tickets and phone calls is there.

External: Focus and communication surrounding what needs to occur for a migration/implementation to occur will mitigate numerous issues, allowing the site to be transformed timely, enabling the agency to continue to work.

 

Interview Information

Phone interview with Tony Carrera, then Video Chat with Tony Carrera

 

Business Challenge

Lumen is embarking on a new phase of their managed services contract supporting the State of Arizona network. With the new phase of managed services, comes a Network Transformation initiative to replace aging infrastructure across all physical agency locations.

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