Wireless Network Support Technician
3 days ago
We are seeking an experienced Wireless Network Support Technician to join our team at Communication Technology Services Inc. The ideal candidate will have a strong understanding of wireless networks and excellent problem-solving skills, with a passion for delivering exceptional customer service.
About the Role:
The successful candidate will be responsible for providing remote support to the Network Operations Center (NOC) to facilitate quick incident resolution and system enhancements. This role also involves creating, managing, and closing trouble tickets for incidents, conducting trend analysis on network performance metrics and alarms, and collaborating with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment.
Key Responsibilities:
- Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs.
- Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
- Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
- Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
- Support field technicians remotely by providing troubleshooting guidance and technical expertise.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field.
- Minimum of 4 years of experience in monitoring, analysis, and remediation of RF systems, DAS, and 5G networks.
- Familiarity with network performance monitoring tools and software.
- Strong attention to detail and excellent communication skills.
Salary: $80,000 - $105,000 per year, depending on experience.
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