Guest Services Representative

1 day ago

Memphis, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services while working in the gift shop.

 

This is an on-your-feet role and does require working every Saturday and Sunday plus three other days during the week to equal a 40-hour work week. Please apply for this role if you have great customer service retail or hospitality experience, can stand for periods of time, and able to commit to weekends. Hours are 8:30am-5:30pm.

 

Responsibilities:

• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.

• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.

• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.

• Assist guests by providing directions and answering any inquiries they may have about the exhibits.

• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.

• Provide talking points and relevant information to guests.

• Achieve organizational sales and service goals by promoting and selling museum merchandise.

• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.

• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.

• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic.

• Minimum of 2 years experience in a similar role

• Proven track record in Customer Service

• Experience in Retail Sales is essential

• Ability to effectively assist and direct guests

• Knowledge of Retail industry and its workings

• Familiarity with Retail Stores operations

• Experience in managing Store Inventory

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Flexible to work in shifts, including weekends and holidays.• Proven work experience as a Customer Service Representative for a minimum of two years

• Proficient in customer service and retail sales skills

• Ability to assist guests efficiently and effectively

• Capable of directing guests to appropriate sections or personnel within retail stores

• Strong understanding of retail business operations

• Familiarity with store inventory management and related software

• Excellent interpersonal skills and the ability to build positive relationships with customers

• Strong verbal and written communication skills

• Problem-solving skills with a customer-centric approach

• Ability to work flexibly in a dynamic retail environment

• High school diploma or equivalent; higher degree in a relevant discipline would be a plus.


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