Guest Services Ambassador

1 day ago


Memphis, Tennessee, United States Memphis Grizzlies Full time
About the Role

We are seeking a highly motivated and enthusiastic Guest Services Host to join our team at the FedExForum. As a Guest Services Host, you will be responsible for providing exceptional front-line customer service to all guests visiting the arena.

Key Responsibilities
  • Ensure all guests are greeted upon arrival and first impression standards are met
  • Maintain designated station during scheduled event time
  • Ensure all clients have correct tickets and or credentials to enter the host area of control
  • Learns the layout of FedExForum and re-directs guests to the correct areas of the building when assistance is needed
  • Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality
  • Demonstrates S.A.U.C.E. initiatives in customer interactions for all FedExForum events
  • Monitors position assigned section(s), assists guests with seat location, and watches for seat hoppers
  • Remains in position unless redeployed by Supervisor or full-time staff member
  • Services and fulfills individual requests with expedience and care
  • Responds to all inquiries, suggestions, and concerns from guests
  • Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns
  • Accepts, upon rotation, additional event responsibilities, including chair break down after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings
  • Supplies detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department
Requirements
  • High School Diploma or GED
  • Must be 18 years of age or older
  • Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction
  • Must have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00 am
  • Strong communication, written and interpersonal skills. Must be people-oriented and enjoy working in a team-oriented environment
  • Must have the ability to relate professionally to all levels of staff, guests, clients and VIPs
  • An energetic, positive, and self-motivated person. Must be diplomatic, mature and professional
  • Must be able to stand for long periods of time
  • Must be available to work at least 80% of arena events
  • Must be able to lift up to 10 lbs
  • Must have a passion for the sports and entertainment industry
What We Offer
  • Flexible scheduling around your availability
  • Team Store Discounts
  • Discount game night meals and snack program
  • Discount parking
  • NBA Sponsored Discount Programs
  • Employee Referral Bonuses
  • Company Swag
  • Employee Recognition and Years of Service Awards

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.



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