Guest Services Team Member

3 months ago

Memphis, United States Memphis Zoo Full time

Join the team at the Memphis Zoo

It takes A LOT to run a Zoo. Just as we provide world-class animal care, we also aim to please our guests. The Zoo is seeking friendly, customer-service oriented individuals to join our Guest Services Operations team. This multifaceted position supports guests' needs through parking, assisting with safety and first aid, and offering guest engagement throughout the Zoo

A typical day at the Zoo includes:

•Working at multiple stations including parking, reception, monitoring buildings

•Greeting guests in a courteous manner as they arrive to the Zoo.

•Sharing knowledge of all the experiences the Memphis Zoo has to offer with our guests.

Some skills you will need:

•You'll need to be accommodating to guests and staff alike.

•Be able to collaborate with teams to accomplish daily goals.

•You'll need some resilience. Our days can change at a moment's notice, and we'll need to adapt on the fly.

•Flexible schedules to include working weekends, and Special Events (i.e., Zoo Boo, Zoo Lights, etc.)

If you do not possess these skills already, prepare to learn:

•You may handle cash/process transactions.

•Safety and first aid procedures

Some things to enjoy at the Zoo:

•We primarily work during the day. There may be an occasional evening shift.

•Many of our coworkers have fur, feathers, and fins. This is not your typical workplace.

•Although off-days are for relaxation, you'll also receive complimentary tickets and a membership to the Zoo to visit with your family or friends.

Finally, some things you should know:

•You'll be in a fast-paced environment. We work hard.

•We respect and celebrate team members with different backgrounds. We foster an environment of inclusion.

•This overview is not an all-inclusive job description. You'll find more information and some legalese in the attached job description.

Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Memphis Zoo is a drug free workplace. All offers of employment are contingent upon the successful completion of a pre-employment drug screening and background check.

Answer these questions from the employer:

By submitting your application, you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge.

Certification

I certify that the information provided on this application is truthful and accurate. I understand that providing false or misleading information will be basis for rejection of my application, or if employment commences, immediate termination.

I authorize Memphis Zoo to contact former employers and educational organizations regarding my employment and education. I authorize my former employers and educational organizations to fully and freely communicate information regarding my previous employment, attendance, and grades. I authorize those persons designated as references to fully and freely communicate information regarding my previous employment and education.

If an employment relationship is created, I understand that unless I am offered a specific written contract of employment signed on behalf of the organization by its CEO, the employment relationship will be "at-will". In other words, the relationship will be entirely voluntary in nature, and either I or my employer will be able to terminate the employment relationship at any time and without cause.

With appropriate notice, I will have the full and complete discretion to end the employment relationship when I choose for reasons of my choice. Similarly, my employer will have the same right. Moreover, no agent, representative, or employee of Memphis Zoo, except in a specific written contract of employment signed on behalf of the organization by the CEO, has the power to alter or vary the voluntary nature of the employment relationship.

I HAVE CAREFULLY READ THE ABOVE CERTIFICATION AND I UNDERSTAND AND AGREE TO ITS TERMS.

EEOC AND INCLUSION STATEMENT The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at hrteam@memphiszoo.org. The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

How to Apply: Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers.

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