Customer Service Program Assistant

5 days ago

Orange, United States Ultimate Staffing Services Full time
Job DescriptionJob DescriptionJob Summary

CalOptima Health is seeking a highly motivated an experienced TEMP - Program Assistant to join our team. The Program Assistant (Enrollment Medicare) will assist with the specialized services for Medicare dual eligible members including data reporting, analysis and reconciliation. The incumbent will focus on member retention through accurate and timely resolution of issues and functions with minimal direction. The incumbent will prioritize daily tasks and work items in queue, manage turnaround times and manage items that require escalation. The incumbent will partner cross-functionally with various operational business units while supporting CalOptima Health's departmental objectives and regulatory guidelines. In addition, the incumbent will be responsible for complex and escalated enrollment and disenrollment tasks.

Position Information:

- Department: Customer Service

- Salary Grade: 302 - $23.92 - $33.4880

- Work Arrangement: Full Office

Duties & Responsibilities:

- 95% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Coordinates specialized processes for the program. Answers all questions and interprets policies and regulations. Develops materials, prepares and coordinates data for reports. Ensures processes are accurate and compliant with the regulatory requirements by maintaining and documenting process workflows, desktop procedures and policies. Represents the program on projects and acts a liaison within or outside CalOptima Health. Facilitates communication on specialized topics. Prepares reports and creates reporting tools. Acts as liaison between Enrollment and other Customer Service staff. Conducts quality assurance audits.

- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.

- Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.

- Coordinates specialized processes for the program.

- Answers all questions and interprets policies and regulations.

- Develops materials, prepares and coordinates data for reports.

- Ensures processes are accurate and compliant with the regulatory requirements by maintaining and documenting process workflows, desktop procedures and policies.

- Represents the program on projects and acts a liaison within or outside CalOptima Health.

- Facilitates communication on specialized topics.

- Prepares reports and creates reporting tools.

- Acts as liaison between Enrollment and other Customer Service staff.

- Conducts quality assurance audits.

- 5% - Completes other projects and duties as assigned to ensure operations and department business needs are successful.

Minimum Qualifications:

- High School diploma or equivalent required.

- 1 year of experience in eligibility and/or reconciliation required.

- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:

- Health insurance background (Medicare), as well as previous experience interacting with regulatory agencies, including the Department of Health Care Services (DHCS) and the Department of Managed Health Care (DMHC).

- Experience with practices related to Medicare.

- Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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