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Manufacturing Customer Support Associate

1 month ago

Waukesha, United States The Gund Company Full time
Job DescriptionJob Description
Description:

The Gund Company has an immediate opening at our­­­­­ Waukesha, WI manufacturing facility for a full-time first shift Manufacturing Customer Support Associate to join our team


Shift: First

Hourly wage: $23-25

Plant/Work Location: 809 Philip Drive Waukesha, WI 53186


The Gund Company is a manufacturer and fabricator of engineered material solutions specializing in customized insulation parts. With 12 facilities worldwide, we specialize in custom fabricated parts manufactured according to ISO 9001:2015 certified quality systems. We take a consultative, engineering approach to understanding customer needs and have a reputation for outstanding customer service and quality.


Job Summary

The Manufacturing Customer Support Associate (internal job title: CSR-Order Fulfillment Coordinator) manages the Order Fulfillment Process to ensure the complete satisfaction of the customer's requirements. Receives questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, quoting, product or service.


Summary of Essential Job Responsibilities:

  • Implement and manage the Order Fulfillment Process for customers.
  • Navigate through ERP-CRM software and database systems (quotes, customer orders, sales, service).
  • Proactively follow up on customer quotes, inquiries to build relationships.
  • Coordinate with the Production Department to obtain accurate job cost estimates and earn additional business.


Requirements:
  • 2 years+ of experience, required.
  • High School graduate or GED, required.
  • Strong math skills, required.
  • College degree in business or equivalent experience with formal training, preferred.
  • Experience with reading and interpreting technical drawings preferred.

Work Environment

  • Not climate controlled and subject to outdoor weather conditions.
  • Team members are exposed to sounds and noise levels that are distracting.
  • Frequent exposure to fumes/dust particles, may require use of respirators or other types of PPE.
  • May come in contact with toxic or caustic chemicals
  • Employees must frequently lift and/or move up to 40 pounds.


Benefits

  • Paid Time Off (PTO) and Paid Holidays
  • Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
  • 401(k) retirement savings program with 50% employer match (up to 6% of contributions)
  • ESOP (Employee Stock Ownership Plan) – The Gund Company is 30% employee-owned - Shares are awarded each year based on profitability with no out-of-pocket investment.

Reasonable accommodation(s) for the Manufacturing Customer Support Associate may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned to the position of Manufacturing Customer Support Associate. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees for the Manufacturing Customer Support Associate without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.


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