Customer Service Associate for Manufacturing Operations

2 days ago


Waukesha, Wisconsin, United States The Gund Company Full time
Job Summary:
The Gund Company is seeking a Customer Service Associate for Manufacturing Operations to manage the Order Fulfillment Process, ensuring complete satisfaction of customer requirements. The ideal candidate will possess strong math skills, 2+ years of experience, and a high school diploma or equivalent.

About the Role:
This role involves receiving questions from customers, following established procedures to provide answers or refer calls to appropriate staff. Typical questions focus on order status, product information, account status, quoting, product or service. The Customer Service Associate will proactively follow up on customer quotes, inquiries to build relationships and coordinate with the Production Department to obtain accurate job cost estimates.

Responsibilities:
  • Implement and manage the Order Fulfillment Process for customers.
  • Navigate through ERP-CRM software and database systems (quotes, customer orders, sales, service).
  • Proactively follow up on customer quotes, inquiries to build relationships.
  • Coordinate with the Production Department to obtain accurate job cost estimates.

Requirements:
  • 2+ years of experience required.
  • High School graduate or GED required.
  • Strong math skills required.
  • College degree in business or equivalent experience with formal training preferred.
  • Experience with reading and interpreting technical drawings preferred.

Work Environment:
  • This position is not climate controlled and may be subject to outdoor weather conditions.
  • Team members are exposed to sounds and noise levels that are distracting.
  • Frequent exposure to fumes/dust particles, may require use of respirators or other types of PPE.
  • May come in contact with toxic or caustic chemicals.
  • Employees must frequently lift and/or move up to 40 pounds.

Benefits:
  • Paid Time Off (PTO) and Paid Holidays.
  • Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability.
  • 401(k) retirement savings program with 50% employer match (up to 6% of contributions).
  • ESOP (Employee Stock Ownership Plan) – The Gund Company is 30% employee-owned - Shares are awarded each year based on profitability with no out-of-pocket investment.


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