Customer Support Representative

4 days ago


Waukesha, Wisconsin, United States Metal Finishing Supply Co Inc Full time
Overview
The customer support representative plays a crucial role in providing exceptional service to our clients. Based in Waukesha, WI, Metal Finishing Supply Co., Inc. is a reputable small-business that warehouses and distributes industrial products related to surface preparation. Our product line spans over 10,000 items, catering to the needs of various industries.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries via phone, email, or fax.
  • Process and ship customer orders in a timely manner, ensuring accurate billing and documentation.
  • Provide research assistance to the sales department as needed, including price quotations and product information.

Requirements:
  1. A minimum of a high school diploma.
  2. 3-5 years of experience in customer service, administration, or data entry in a manufacturing environment.
  3. Excellent communication and organizational skills, with proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

Benefits:
  • Full-time position with a competitive salary ($40,000 - $50,000 per annum) and benefits package.
  • Opportunities for growth and professional development in a close-knit team environment.


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