Customer Support Representative
4 days ago
The customer support representative plays a crucial role in providing exceptional service to our clients. Based in Waukesha, WI, Metal Finishing Supply Co., Inc. is a reputable small-business that warehouses and distributes industrial products related to surface preparation. Our product line spans over 10,000 items, catering to the needs of various industries.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries via phone, email, or fax.
- Process and ship customer orders in a timely manner, ensuring accurate billing and documentation.
- Provide research assistance to the sales department as needed, including price quotations and product information.
Requirements:
- A minimum of a high school diploma.
- 3-5 years of experience in customer service, administration, or data entry in a manufacturing environment.
- Excellent communication and organizational skills, with proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
Benefits:
- Full-time position with a competitive salary ($40,000 - $50,000 per annum) and benefits package.
- Opportunities for growth and professional development in a close-knit team environment.
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