Manufacturing Support Specialist

4 days ago


Waukesha, Wisconsin, United States The Gund Company Full time
About the Role

Located at our Waukesha, WI manufacturing facility, we are seeking a full-time first shift Manufacturing Customer Support Associate to manage the Order Fulfillment Process.

Job Summary

The ideal candidate will be responsible for ensuring the complete satisfaction of customer requirements. This includes receiving questions from customers and providing answers or referring calls to appropriate staff, as well as implementing and managing the Order Fulfillment Process.

Key Responsibilities
  • Implement and manage the Order Fulfillment Process for customers.
  • Navigate through ERP-CRM software and database systems (quotes, customer orders, sales, service).
  • Proactively follow up on customer quotes, inquiries to build relationships.
  • Coordinate with the Production Department to obtain accurate job cost estimates and earn additional business.
Requirements
  • Two years+ of experience in a similar role, required.
  • High School graduate or equivalent, required.
  • Strong math skills, required.
  • College degree in business or equivalent experience with formal training, preferred.
  • Experience with reading and interpreting technical drawings, preferred.
Work Environment
  • This position requires frequent exposure to fumes/dust particles, may require use of respirators or other types of PPE.
  • May come in contact with toxic or caustic chemicals.
  • Employees must frequently lift and/or move up to 40 pounds.
Benefits
  • Paid Time Off (PTO) and Paid Holidays.
  • Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability.
  • 401(k) retirement savings program with 50% employer match (up to 6% of contributions).
  • ESOP – The Gund Company is 30% employee-owned - Shares are awarded each year based on profitability with no out-of-pocket investment.

A competitive salary range is $23-25 per hour, depending on experience and qualifications.



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