Manufacturing Support Liaison

3 days ago


Waukesha, Wisconsin, United States The Gund Company Full time
About the Role

We are seeking a Manufacturing Support Liaison to join our team at The Gund Company in Waukesha, WI. This is a full-time first shift position responsible for managing the Order Fulfillment Process and ensuring complete customer satisfaction.

Job Summary

The Manufacturing Support Liaison will be the primary point of contact for customers, responding to inquiries and providing information on order status, product details, and account information. This role requires strong communication and problem-solving skills to navigate complex customer issues.

Responsibilities
  1. Manage the Order Fulfillment Process from start to finish, ensuring timely and accurate delivery of products to customers.
  2. Navigate through ERP-CRM software and database systems to retrieve and update customer information, quotes, and orders.
  3. Build relationships with customers by proactively following up on quotes and inquiries, identifying opportunities to increase sales and revenue.
  4. Coordinate with the Production Department to obtain accurate job cost estimates, ensuring seamless communication between departments.
Requirements
  • 2+ years of experience in a similar role or industry.
  • High School diploma or equivalent required; College degree in business or related field preferred.
  • Strong math skills and ability to interpret technical drawings.
  • Frequent exposure to noise levels that may be distracting; occasional lifting and/or moving up to 40 pounds.
Benefits
  • Paid Time Off (PTO) and Paid Holidays.
  • Comprehensive employee benefits: Health, Dental, Vision, Life, and Disability insurance.
  • 401(k) retirement savings program with 50% employer match.
  • ESOP (Employee Stock Ownership Plan) - 30% company-owned.
About The Gund Company

The Gund Company is a manufacturer and fabricator of engineered material solutions specializing in customized insulation parts. We take a consultative approach to understanding customer needs and pride ourselves on delivering exceptional customer service and quality. Our mission is to provide innovative solutions to meet the unique needs of our customers.



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