COLLECTIONS SPECIALIST

1 week ago

Buford, United States EOTM - Partners Professional Full time
Job DescriptionJob Description

 

Collections Specialist

Full-time:  Monday - Friday from 8 a.m. - 5 p.m.

Temp-to-perm

Payrate:  $18.00/hr.

Reports to:  Collections Manager

The ideal candidate for this role will: have a collections background, SAP experience, is computer savvy (able to quickly navigate through various programs, portals and systems), possesses basic Microsoft Excel and word processing skills, has an associate’s degree (not required), is a positive, flexible and collaborative team player with negotiation skills, works with urgency and is eager to learn (and catches on quickly).

 

Primary Objective: Contact customers to obtain payment status, assist customers in making invoice payment, enforce prompt payment with customers per assigned payment terms, resolving and investigating billing issues that delay/prevent timely payment and facilitating the cash collections and administrative duties entailed while achieving departmental goals.

**Company Perks** Company lunch provided every pay day Good commute (close proximity to Gwinnett, Mall of Georgia). Come join a growing company with plenty of opportunity for career advancement for the right candidate.

General Company Requirements

·      Maintain a professional image of the company at all times while adhering to the company dress code: Slacks/pants, Global Electronic Services  shirt, closed-toed shoes

·      Arrive to work on-time, while maintaining punctuality and avoiding excessive absences.

·      Maintain company & customer confidentiality at all times.

·      Serve as an advocate for our customer account service needs while proving the company’s value to the customer. Communicating the value of our services while demonstrating our ability to respond to customer’s needs, that differentiate us from competitors

·      Build long-term relationships with our customers to enhance retention and engage appropriate resources to address customer’s needs

Account Collections and Customer Servicing Requirements

·      Make 40-60 daily collections calls/outreach attempts to obtain payment status of outstanding invoices.

·      Ensure the aging reports, assigned accounts and call lists are adequately worked to completion to establish and maintain contact and facilitate payment status on past due balances.

·      Provide customers with copies of invoices, statements and misc. documents as needed and overcome any servicing objections and obstacles to continue the payment cycle

·      Facilitate payments from customers, including credit card processing, and providing bank/ACH and payment remit to information.

·      Document customer interactions, emails and collections efforts to maintain record of collection efforts, payment status, invoice status, next steps, etc.

·      Address, initiate, track and resolve service/shipping/quality/warranty (RMA) issues while addressing customer questions and concerns and enter credit requests via activities workflows for GM/Operations manager review.

·      Manage invoice payment status and necessitate required communications and ticket creation through various customer portals.

·      Back up Accounting functions (as needed) to assist in Customer invoicing, vendor set up, AP vendor invoice processing, train new associates and other reasonably related duties assigned as needed.

· 

Company DescriptionAt Partners Personnel, we’re here to connect you with the perfect job Our Professional Division leverages 25 years of expertise to place top talent in Executive Placement, Accounting & Finance, Human Resources, and Administrative Support.

We understand what makes a great fit and work closely with you to find roles that match your experience and team dynamics. Offering direct hire, contract-to-hire, contingent, and "Smart Hire" options, we’re committed to helping you advance your career with the best opportunities in the industry. Join us and experience "Staffing Made Personal" at its finestCompany DescriptionAt Partners Personnel, we’re here to connect you with the perfect job Our Professional Division leverages 25 years of expertise to place top talent in Executive Placement, Accounting & Finance, Human Resources, and Administrative Support. \r
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We understand what makes a great fit and work closely with you to find roles that match your experience and team dynamics. Offering direct hire, contract-to-hire, contingent, and "Smart Hire" options, we’re committed to helping you advance your career with the best opportunities in the industry. Join us and experience "Staffing Made Personal" at its finest

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