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Client Support Specialist
2 months ago
We are seeking a dedicated Client Support Specialist to join our dynamic team at Ultimate Staffing.
Key Responsibilities:
- Engage potential clients by addressing inquiries related to our offerings; providing insights on additional services and products.
- Utilize various communication channels to assist clients effectively.
- Establish client accounts by documenting necessary information.
- Maintain client records by ensuring information is current and accurate.
- Address product or service issues by understanding the client's concerns; identifying the root cause; recommending and explaining optimal solutions; facilitating corrections or adjustments; and following up to confirm resolution.
- Manage financial records by processing client adjustments as needed.
- Suggest potential products or services to management by gathering and analyzing client data.
- Compile reports on products or services by collecting and interpreting client information.
- Contribute to team success by achieving related objectives as required.
Required Skills and Qualifications:
Proficiency in Customer Service, Communication Skills, Product Knowledge, Attention to Detail, Problem-Solving, Market Awareness, Documentation Skills, Active Listening, Conflict Resolution, Analytical Skills, and the ability to Multi-task.
Ultimate Staffing is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.
