Benefits Coordinator
11 hours ago
Title: Dedicated Concierge (Concierge Service Associate)
Location: Indianapolis, IN
Duration: Long Term (May go up to 5 years)
Type of Work: 100% Onsite
Training Provided: Yes (2 months)
Equipment: Provided by client
Job Description:
· Responsible for assisting national marquee clients with the At Your Service Model.
· Primary duties may include, but are not limited to:
· Understands and communicates the benefit design packages to members as defined by employer at their onsite locations
· Interacts with members in a member in a multi-channel environment verbally(e.g. chat,telephone,face to face, video chat) and in written for to ensure appropriate engagement is achieved.
· Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contract.
· Provides updates based on an agreed upon timeframe.
· Assists in increasing member’s engagement into appropriate programs and offerings.
· Can be a resource and educator on health care related inquiries.
Education:
· Requires a HS diploma and minimum of 5+ years of experience in customer service or any combination of education and experience which would provide an equivalent background.
· BA/BS preferred
· Medical Terminology certification required
· Experience in successful resolution of high level/sensitive customer service issues preferred
· Travels to worksite and other locations, as necessary.
Company DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer. All qualified applicants will rCompany DescriptionAbout BCforward:\r
\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will r
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