Service Desk Technician
3 days ago
Top Skills' Details
1. Active Directory Administration - (password reset, account management, understanding access, disabling accounts, etc.)
2. Office 365 experience - know their way around the platform
3. Good reasoning and troubleshooting skills - experience troubleshooting hardware and software
Job Description
A non-profit organization is looking to backfill a team member on their Service Desk Team who moved out of state. They're looking for a entry-mid level technician to provide 100% virtual support for their customers. Day-to-day breakdown: 60% is answering calls and 40% is around daily tasks, service queues, project work, and documentation.
Additional Skills & Qualifications
Manager looking for someone who has great customer service skills - someone who wants to make an impact.
Plus: Understanding of Azure licensing
Work Environment
This is a M-F onsite schedule with two weeks of training. Schedule is 6-2:30pm or a 10-6:30pm shift
First week - knowledge transfer with no live time (phones)
Second week - shadowing a senior member on the team and taking turns on the phones
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