Service Desk Specialist

3 months ago

Scottsdale, United States LTIMindtree Full time

About Us:


LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com


Job Title IT Service Desk Agent


Responsibilities


First Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chat


Remote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questions


Solution Determination Analyze issues and determine the best solution based on customer details


ProblemSolving Guide customers through problemsolving steps


Escalation Escalate unresolved issues to the appropriate support level


Documentation Maintain accurate logs of events problems and resolutions


Feedback Relay customer feedback or suggestions to internal teams


Improvements Identify process improvements and suggest enhancements


Requirements and Skills


Experience 5 years in a help desk or customer support role


Computer Literacy Understanding of computer systems mobile devices and software applications


ITIL Knowledge Knowledge of ITIL fundamentals ITIL Foundations Preferred


Communication Excellent communication skills in English


CustomerCentric Customeroriented and patient


Education BScBA Computer Science or a relevant field


Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):


Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave


The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.


Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.


LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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