Collections Specialist

1 week ago


Albuquerque, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity in Albuquerque, New Mexico, for a Collections Specialist. This role operates within the financial industry, specifically in a credit union setting. As a Collections Specialist, you will be tasked with managing and recovering outstanding payments, maintaining customer accounts, and providing excellent customer service.

Responsibilities:
• Conduct collection calls to manage and recover outstanding payments
• Oversee Accounts Receivable to ensure timely payment schedules
• Employ accounting software systems for tracking and recording payment transactions
• Resolve customer inquiries related to their credit status
• Utilize Microsoft Excel to keep customer credit records precise and up-to-date
• Leverage skills in Billing Functions and Collection Processes to effectively perform the role
• Use IBM AS/400 and Accurint to enhance productivity and efficiency in the role
• Apply knowledge in Collector and Credit to manage customer accounts and transactions effectively
• Deliver exceptional Customer Service to address and resolve customer inquiries and issues
• Operate Great Plains (GPAC) to manage and monitor customer accounts and transactions.• Minimum of 2 years of experience in a similar role
• Proficiency in Accounting Software Systems
• Familiarity with Accurint software
• Experience with Great Plains (GPAC) software
• Ability to operate IBM AS/400 system
• Advanced skills in Microsoft Excel
• Experience in Billing Functions
• Knowledge of Collection Processes
• Experience as a Collector
• Understanding of Credit processes
• Exceptional Customer Service skills
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