Customer Service Ambassador

2 days ago


Roanoke, Virginia, United States Graybar Full time

Make a meaningful impact in the lives of our customers as a Customer Service Ambassador. As a key contact and liaison, you will ensure their total satisfaction by interacting with them on an ongoing basis. This includes entering orders, handling requests, and providing timely, professional support.

About this Role:
  • Provide exceptional customer experiences that exceed expectations
  • Handle incoming and outgoing customer calls and correspondence in a professional manner, ensuring follow-up on all customer issues
  • Sell Graybar goods and services on inbound calls to drive revenue growth

You will also take an active role in supporting product selection and application, coordinating customer service requests, and maintaining order entry, pricing, expediting, billing, and credit management.

What You Bring:
  • Strong communication skills to effectively interact with customers
  • A passion for delivering outstanding customer service
  • Ability to handle diverse customer situations with enthusiasm and tact
  • 4+ years of experience in customer-facing roles preferred
  • 2-year or 4-year degree preferred

This full-time position offers a competitive salary of $22.00 per hour, depending on experience, and comprehensive benefits, including medical, dental, vision, life insurance, flexible spending accounts, disability benefits, profit sharing plans, 401(k) savings plan, paid vacation, sick days, holidays, community time off, predictable work schedules, employee recognition program, educational reimbursement, and career development programs.



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