Customer Service Representative

2 days ago

Roanoke, United States Compunnel Inc. Full time

Roles and Responsibilities:

Processes order receipts efficiently, prioritizing timely order processing and outstanding customer interactions and relationships. Registers and processes customer orders in the ERP system received via electronic mail, phone or through other contact parties with the customer. Ensures order processing is handled correctly in full, and within 24 hours.

Supports the order to cash process and collaborates with third party collection agency to resolve collection issues with customers.

Initiates and tracks PMMT (new product set up and color) requests. Escalates PMMT’s as required and follows up on urgent requirements

Raises issues in delivery and/or invoice process with concerned parties

Tracks status of orders and expedites through the system when necessary by coordinating with Planners and Logistics.

Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.

Finds solutions for customer needs (e.g. additional and/or alternative products) through advanced customer, market, product and specification knowledge.

Provides price quotations to direct accounts and for non-standard pricing within 24 hours

Makes proposals for improvements to work processes.

Enters customer complaints.Coordinates resolution and initiates credits or RMA’s when applicable.

Initiate, and investigate, corrective actions and determine root cause on any Customer Service-related issues.Resolves complaints appropriately through RMA or credit process. Initiates necessary changes to CS processes to reduce/eliminate CS caused complaints.

Support enhancements to training programs for customer service-related process by offering suggestions to CS Supervisor.

Supports the training of new Customer Service team members

Completes registering / filing / archiving of customer service-related documentation.

Assures cooperation between customer service and field force regarding administration of customers’ orders.

Adheres to all applicable corporate as well as site policies/procedures with regards to personal conduct/HS&E standards and acts in compliance with all regulations.

Runs ad-hoc reports regarding customer usage and history when required

Delivers custom information on high profile accounts as required


List the minimum required qualifications for the job in the following order: education, experience, knowledge, skills, and abilities. Qualifications must be directly linked to the level of responsibilities.

High School diploma or GED, required

Associate’s or Bachelor’s degree, preferred

4 - 5 years of experience with SAP preferred

Ability to read, comprehend and follow safety instructions and safety guidelines

Must be able to work independently

  • Ability to multi-task and balance priorities
  • Ability to interact effectively with internal and external customers
  • Must have knowledge of basic computer skills and have the ability to use Excel, Word, SAP and able to adapt to software applications.

Must be able to use calculator, telephone, typewriter/keyboard and various office machines on a daily basis

Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions given to them

  • Customer Service Representative

    2 weeks ago

    Roanoke, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: F41D5589B04B4063A8B496053B0105E3 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States Apple Market Full time

    Apple Market is seeking a Customer Service Representative to provide exceptional customer experiences during our busy midday and early evening hours. As a Customer Service Representative, you'll be the face of our brand, delivering outstanding service to customers and exceeding their expectations.Your responsibilities will include greeting customers warmly,...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States Wingstop Full time

    **Job Overview:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wingstop. This role is ideal for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests.

  • Customer Service Representative

    1 month ago

    Roanoke, United States Circle K Full time

    Circle K - 7105 Williamson Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    7 days ago

    Roanoke, Alabama, United States Public Storage Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Public Storage.This role involves providing exceptional customer service, handling daily storage unit inspections, and assisting with sales and marketing efforts.The ideal candidate will have excellent communication skills, be able to work independently, and have...

  • Customer Service Representative

    6 days ago

    Roanoke, Virginia, United States Grand Fitness Mgmt, LLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Grand Fitness Mgmt, LLC. As a key member of our front desk staff, you will be responsible for delivering exceptional service to our members, ensuring a positive and welcoming experience in our Judgement Free Zone.Salary: $12.00 Per HourJob...

  • Customer Service Representative

    6 days ago

    Roanoke, Virginia, United States Zips Car Wash Full time

    Job OverviewWe are seeking a highly motivated Customer Service Associate to join our team at Zips Car Wash in Roanoke, VA. As a part-time customer-facing representative, you will be responsible for providing excellent service to our valued customers.Key ResponsibilitiesWelcome and engage with customers in a warm and friendly mannerEfficiently load vehicles...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States Smart Foodservice Stores LLC Full time

    Smart Foodservice Stores LLC is seeking a skilled Customer Service Representative to join their team. This role offers a competitive salary of $15-$22 per hour, based on experience and location. Job Description:As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, ensuring accurate sales and cash...

  • Customer Service Representative

    5 months ago

    Roanoke, United States U-Haul Full time

    Location: 2902 Hershberger Rd, Roanoke, Virginia 24017 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    6 days ago

    Roanoke, Virginia, United States Sam's Club Full time

    As a Customer Service Representative at Sam's Club, you'll earn an estimated salary of $40,000 - $60,000 per year. Your role will involve providing top-notch customer service by assisting members with purchasing decisions and resolving any issues they may have. You'll also be responsible for promoting Sam's products and services, as well as assisting members...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States Wal-Mart Stores , Inc. Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.**Key Responsibilities**Your duties will...

  • Customer Service Representative

    6 days ago

    Roanoke, Virginia, United States Hibbet Sports Full time

    About This Role: As a Customer Service Representative at Hibbett Sports, you will be the face of our company, interacting with customers and providing them with an exceptional shopping experience. Your key responsibilities will include:Responding to customer inquiries and resolving issuesSuggesting products and services to customers based on their...

  • Customer Service Representative

    6 days ago

    Roanoke, Virginia, United States Burlington Full time

    We are looking for a Customer Service Representative to join our Burlington team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment. This role requires strong communication skills, attention to detail, and...

  • Customer Service Representative

    6 days ago

    Roanoke, Virginia, United States PF Miami Developers LLC Full time

    About UsPF Miami Developers LLC is a leading Planet Fitness Franchisee, owning and operating over 66 locations. We strive to provide a high-quality fitness experience in a welcoming and non-intimidating environment.Job DescriptionAs a Customer Service Representative, you will be responsible for promoting our Judgement Free Zone by connecting with members on...

  • Customer Service Representative

    6 days ago

    Roanoke, Alabama, United States Wal-Mart Stores , Inc. Full time

    **Job Summary:** We are seeking a customer-focused individual to join our team as a Cashier & Front End Services associate. As a key representative of Walmart, you will play a vital role in creating a positive shopping experience for our customers.**Key Responsibilities:**Provide exceptional customer service by greeting, assisting, and thanking customers...

  • Customer Service Representative

    6 days ago

    Roanoke, Virginia, United States Burlington Full time

    We are seeking a highly motivated Customer Service Representative to join our Burlington team. As a key member of our sales floor team, you will be responsible for:Engaging with customers, providing product information, and resolving any issues or concernsRinging sales on register accurately and efficientlyProcessing returns, exchanges, and layaways in a...

  • Customer Service Representative

    3 weeks ago

    Roanoke, Virginia, United States Sam's Club Full time

    About the JobAs a Customer Service Representative at Sam's Club, you will play a key role in delivering an outstanding member experience by providing personalized assistance with purchases, resolving issues, and promoting products and services.You will be responsible for ensuring that our members receive exceptional service and support, which includes...

  • Customer Service Representative

    6 days ago

    Roanoke, Virginia, United States Grand Fitness Mgmt, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Grand Fitness Mgmt, LLC. As a Weekend Front Desk Sales Associate, you will provide exceptional service to members, prospective members, and guests while ensuring an outstanding member experience in our Judgement Free Zone.Key...

  • Customer Service Representative

    4 days ago

    Roanoke, United States JobRialto Full time

    Job SummaryThe Customer Service Representative is responsible for efficiently processing customer orders, ensuring timely delivery, and maintaining strong customer relationships. This role requires an individual who can effectively handle order inquiries, resolve complaints, and support the order-to-cash process. The representative also works closely with...

  • Customer Service Representative

    4 weeks ago

    Roanoke, Virginia, United States Apple Market Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Apple Market. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.The successful candidate will have excellent communication and interpersonal skills, with the ability to work...