Account Specialist, Assoc

1 month ago

Naperville, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking an Account Specialist, Assoc to join our team in Hanover, Maryland, United States. The role involves managing customer accounts, addressing customer requests and complaints, processing claims, and dealing with enrollment and billing issues. This position offers a contract to permanent employment opportunity.

Responsibilities:
• Efficiently and accurately process customer payments.
• Provide clear and comprehensive explanations of customer bills.
• Handle service calls, including scheduling turn-ons for customers during seasonal periods.
• Manage voicemails related to general activities such as payments and bill explanations.
• Oversee post-deal activities and enter renewal agreements.
• Handle customer enrollment and assist with renewal rate plan entry for large customers.
• Contact customers with overdue balances to arrange payment and negotiate payment plans for customers facing financial difficulties.
• Monitor delinquent accounts and document all interactions with customers regarding their accounts.
• Perform follow-up activities to ensure adherence to payment plans and resolve outstanding debt issues.
• Be open to developing skills and responsibilities over time.• Exceptional customer service skills, with the ability to handle inquiries and complaints professionally and efficiently.
• Excellent communication skills, both written and verbal, for effective interaction with clients and team members.
• Familiarity with operations and planning processes, ensuring smooth workflow and timely execution of tasks.
• Knowledge of procedures related to invoice and payment processing.
• Experience in supervising teams, fostering a collaborative and productive work environment.
• Proficiency in using 'About Time' software for effective time management.
• Understanding of billing and check processing procedures to ensure accurate financial transactions.
• Experience in onboarding new clients and setting up their accounts.
• Familiarity with collection processes and negotiation tactics to manage overdue accounts.
• Ability to handle confirmations and consolidations in account management.
• Experience in staffing, with the ability to manage resources effectively.
• Proficiency in using monitoring tools to track and improve performance.
• Ability to communicate effectively with C-Suite executives and manage their accounts.
• Experience working with suppliers, understanding their needs and managing relationships.
• Familiarity with media platforms for effective promotion and communication.
• Exceptional customer support skills, with the ability to resolve issues promptly.
• Experience in handling and resolving customer complaints to maintain customer satisfaction.
• Proven track record in account management, with the ability to manage multiple accounts simultaneously.

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