Service Desk Technician

3 months ago


Casa Grande, United States TEKsystems Full time
Job DescriptionJob Description

Job Title: Tier 1 Service Desk Technician

Department: Information Technology

Reports To: Service Desk Manager

Job Overview: The Tier 1 Service Desk Technician is responsible for providing first-level technical support to end-users experiencing issues with desktop operations, Windows 10, Active Directory, and SCCM. The technician will also have a solid understanding of domain functions and networking knowledge, specifically LAN topology and performance issues.

Responsibilities and Duties:

  1. Desktop Operations: Provide support for desktop operations including installation, maintenance, and troubleshooting of hardware and software.
  2. Windows 10: Troubleshoot and resolve issues related to Windows 10 operating system. Perform system updates and upgrades as necessary.
  3. Active Directory: Manage user accounts, permissions, and access rights in Active Directory. Perform routine monitoring and maintenance tasks.
  4. Computer Objects Manipulation: Create, modify, and delete computer objects in Active Directory as per the organization’s policies and procedures.
  5. Domain Functions Understanding: Understand and manage domain functions such as domain joining, trust relationships, and group policy objects.
  6. SCCM: Use SCCM for system deployment, update management, and compliance settings.
  7. Networking: Understand LAN topology, diagnose and troubleshoot network performance issues, and assist in network design and implementation.

Qualifications:

  • Proven experience as a Service Desk Technician or similar role
  • Knowledge of desktop operations, Windows 10, Active Directory, and SCCM
  • Familiarity with LAN topology and ability to troubleshoot network performance issues
  • Excellent problem-solving and communication skills
  • Ability to work in a team-oriented environment
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Windows 10) are a plus

Working Conditions:

  • This position may require working outside normal business hours, including weekends and holidays, to provide support and maintenance.

Physical Requirements:

  • This position may require lifting equipment up to 50 pounds.


  • Casa Grande, Arizona, United States ACO, Inc. Full time

    Help Desk Technician Lead Position OverviewWe are seeking a highly skilled Help Desk Technician Lead to join our team at ACO, Inc.The estimated annual salary for this position is $75,000 - $95,000 based on the location and industry standards.Job Description:The Help Desk Technician Lead will be responsible for leading a team of technical support specialists,...


  • Casa Grande, Arizona, United States Big Brand Tire & Service Full time

    Job Summary:We are seeking a skilled General Service Technician to join our team at Big Brand Tire & Service.This role involves performing basic preventive maintenance, repairing tires, and providing excellent customer service.Responsibilities:Work with our team to perform routine maintenance tasksMaintain a clean and safe work environmentCollaborate with...


  • Casa Grande, Arizona, United States Sun Life Health Full time

    About Sun Life HealthSun Life Health is a healthcare organization dedicated to providing quality care to our community. We are committed to excellence, integrity, inclusion, education, and innovation.We are currently seeking a Front Desk Clerk to join our team. This individual will play a vital role in ensuring the smooth operation of our front desk area,...

  • Service Technician

    6 days ago


    Casa Grande, Arizona, United States Norris RV Full time

    Job OverviewNorris RV is seeking a skilled and motivated Service Technician to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing various issues on RVs. If you have a strong understanding of electrical, plumbing, and HVAC systems, we want to hear from you!

  • Front Desk Monitor

    3 days ago


    Casa Grande, United States AAM LLC Full time

    Mission Royale Adult Village in Casa Grande, AZ is a 55+ age-restricted active adult HOA community by Meritage Homes. Residents enjoy a private 15,000 square-foot clubhouse and amenity center exclusively reserved for 55+ aged residents including a fitness center, billiards room, small library, various meeting rooms, card and craft rooms, as well as a...


  • Casa Grande, Arizona, United States Jones Auto Group Full time

    Job Summary: We are seeking a skilled Automotive Service Technician to join our team at Jones Auto Group. As a Quick Oil Change Specialist, you will be responsible for performing vehicle inspections, oil changes, tire rotations, and other maintenance tasks. If you have experience working with cars and a passion for providing excellent customer service, we...


  • Casa Grande, Arizona, United States Big Brand Tire & Service Full time

    About Big Brand Tire & ServiceBig Brand Tire & Service is a one-stop tire and automotive repair service center with over 50 years of experience.We pride ourselves on maintaining a family-like atmosphere across our stores in CA, AZ, CO, NV, TX, and beyond.


  • Casa Grande, Arizona, United States ACO, Inc. Full time

    About the Role:This is an exciting opportunity to join ACO, Inc. as a skilled IT Support Specialist, responsible for providing top-notch technical assistance and troubleshooting services to our team members across various Americas facilities.Key Responsibilities:Provide exceptional customer service by responding promptly and professionally to all IT-related...


  • Casa Grande, Arizona, United States Sun Mechanical Contracting, Inc. Full time

    About the RoleSun Mechanical Contracting, Inc. is hiring a skilled Heating and Cooling Equipment Technician to perform routine maintenance, repairs, and installations on commercial HVAC systems.The successful candidate will have a strong understanding of heating and cooling principles, excellent communication skills, and the ability to work independently and...

  • IT Support Specialist

    4 weeks ago


    Casa Grande, Arizona, United States TEKsystems Full time

    Job Title: Tier 1 Service Desk TechnicianJob Overview: As a key member of our IT team, you will be responsible for providing first-level technical support to end-users experiencing issues with desktop operations, Windows 10, Active Directory, and SCCM.Responsibilities:Desktop Operations: Provide support for desktop operations including installation,...

  • IT Help Desk

    2 weeks ago


    Arroyo Grande, United States Professional IT Solutions Full time

    Are you passionate about technology and eager to kickstart your career in IT support? Join Professional IT Solutions, a leading Managed Service Provider (MSP) specializing in IT services, cybersecurity, and compliance for small to medium-sized businesses.Position OverviewAs a Level 1 Help Desk Technician, you’ll be the first point of contact for our...

  • IT Help Desk

    1 day ago


    Arroyo Grande, United States Professional IT Solutions Full time

    Are you passionate about technology and eager to kickstart your career in IT support? Join Professional IT Solutions, a leading Managed Service Provider (MSP) specializing in IT services, cybersecurity, and compliance for small to medium-sized businesses.Position OverviewAs a Level 1 Help Desk Technician, you’ll be the first point of contact for our...


  • Casa Grande, Arizona, United States Sun Mechanical Contracting, Inc. Full time

    Job OverviewWe are seeking an experienced HVAC Service Technician to join our team at Sun Mechanical Contracting, Inc. in Phoenix, Arizona.This is a full-time position with an estimated annual salary of $65,000 - $80,000, depending on experience.Responsibilities:Servicing and Maintaining Commercial-Grade HVAC Systems:Inspecting and Testing Systems for...

  • Behavior Technician

    4 weeks ago


    Casa Grande, United States LEARN Behavioral Full time

    Overview Gain rewarding experience with Desert Choice Schools-part of LEARN Academy! As a Behavior Technician at Desert Choice Schools, you'll have the exciting role of helping students with special needs develop academic and self-help skills, social and emotional regulation, flexible thinking, language development, and motor development. Who We're...


  • Casa Grande, Arizona, United States Norris RV Full time

    About the JobNorris RV is seeking a highly skilled Travel Trailer Technician to join our team. As a Travel Trailer Technician, you will be responsible for servicing and repairing travel trailers, including maintenance, inspections, and repairs. You will work closely with our customers to understand their needs and provide top-notch service.Key...

  • Behavior Technician

    4 months ago


    Casa Grande, United States LEARN Behavioral Full time

    Overview Gain rewarding experience with Desert Choice Schools-part of LEARN Academy! As a Behavior Technician at Desert Choice Schools, you'll have the exciting role of helping students with special needs develop academic and self-help skills, social and emotional regulation, flexible thinking, language development, and motor development. Who We're...

  • Behavior Technician

    6 months ago


    Casa Grande, United States Desert Choice Schools Full time

    Overview Gain rewarding experience with Desert Choice Schools—part of LEARN Academy!  As a Behavior Technician at Desert Choice Schools, you’ll have the exciting role of helping students with special needs develop academic and self-help skills, social and emotional regulation, flexible thinking, language development, and motor development.  Who We’re...


  • Casa Grande, Arizona, United States Jones Ford Casa Grande Full time

    OverviewJones Ford Casa Grande is a reputable dealership committed to delivering exceptional customer service and maintaining a dynamic team environment. As a Ford Service Technician, you will be part of a close-knit team dedicated to providing top-notch vehicle repairs and maintenance.Salary RangeThe annual salary for this position ranges from $60,000 to...


  • Casa Grande, United States GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...


  • Casa Grande, Arizona, United States ACO, Inc. Full time

    IT Support Specialist Job SummaryWe are seeking an experienced IT Support Specialist to join our team at ACO, Inc.The estimated annual salary for this position is $65,000 - $85,000 based on the location and industry standards.Key Responsibilities:Provide technical support and troubleshooting for software and hardware issues.Escalate complex issues to senior...