IT Support Specialist

6 days ago


Casa Grande, Arizona, United States ACO, Inc. Full time
IT Support Specialist Job Summary

We are seeking an experienced IT Support Specialist to join our team at ACO, Inc.

The estimated annual salary for this position is $65,000 - $85,000 based on the location and industry standards.

Key Responsibilities:
  • Provide technical support and troubleshooting for software and hardware issues.
  • Escalate complex issues to senior technicians or third-party vendors as necessary.
  • Maintain accurate records of incidents, including resolution times and customer satisfaction ratings.
  • Collaborate with internal teams to resolve technical issues and improve overall system performance.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or related field required.
  • 2-4 years of experience in a help desk environment, preferably in a multiple-location corporate setting.
  • A+ Certification highly preferred.
  • Excellent communication, problem-solving, and analytical skills.
Benefits:
  • Competitive salary range: $65,000 - $85,000 per year.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.


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