IT Support Specialist
6 days ago
We are seeking an experienced IT Support Specialist to join our team at ACO, Inc.
The estimated annual salary for this position is $65,000 - $85,000 based on the location and industry standards.
Key Responsibilities:- Provide technical support and troubleshooting for software and hardware issues.
- Escalate complex issues to senior technicians or third-party vendors as necessary.
- Maintain accurate records of incidents, including resolution times and customer satisfaction ratings.
- Collaborate with internal teams to resolve technical issues and improve overall system performance.
- Bachelor's degree in Computer Science, Information Systems, or related field required.
- 2-4 years of experience in a help desk environment, preferably in a multiple-location corporate setting.
- A+ Certification highly preferred.
- Excellent communication, problem-solving, and analytical skills.
- Competitive salary range: $65,000 - $85,000 per year.
- Ongoing training and professional development opportunities.
- Collaborative and dynamic work environment.
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