Help Desk Technician Lead

3 weeks ago


Casa Grande, Arizona, United States ACO, Inc. Full time
Help Desk Technician Lead Position Overview

We are seeking a highly skilled Help Desk Technician Lead to join our team at ACO, Inc.

The estimated annual salary for this position is $75,000 - $95,000 based on the location and industry standards.

Job Description:

The Help Desk Technician Lead will be responsible for leading a team of technical support specialists, providing guidance and mentorship to ensure excellent service delivery.

  • Lead a team of 5-7 technical support specialists, providing coaching and mentoring to improve their skills and knowledge.
  • Develop and implement processes and procedures to improve incident resolution rates and customer satisfaction.
  • Collaborate with internal teams to identify and resolve technical issues, improving overall system performance.
  • Manage and maintain accurate records of incidents, including resolution times and customer satisfaction ratings.
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, or related field required.
  • 5-7 years of experience in a help desk environment, preferably in a multiple-location corporate setting.
  • A+ Certification highly preferred.
  • Excellent leadership, communication, and problem-solving skills.
Benefits:
  • Competitive salary range: $75,000 - $95,000 per year.
  • Ongoing training and professional development opportunities.
  • Leadership development program.


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