Client Specialist

1 week ago


Torrance, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a unique opportunity for a Client Specialist in the automotive industry, based in Marysville, Ohio. This role involves significant interaction with customers, managing their accounts, and resolving inquiries. The workplace will be a hybrid environment, combining both onsite and remote work. This position is a long-term contract role.

Responsibilities:
• Develop and document processes and requirements to support business functions associated with Digital Services application systems.
• Collaborate with various organizations and business partners to align solution strategies and processes.
• Identify procedures and scenarios for the quality control of products and services.
• Assist in redesigning and documenting business processes as necessary for new technology and features.
• Diagnose and resolve basic customer and/or dealer support issues related to Digital Services.
• Communicate quantitative and qualitative findings to senior management.
• Monitor efforts to address product issues and track progress.
• Identify areas for improvement to enhance product efficiency.
• Conduct market research on similar products and compare results.
• Continually oversee and manage process improvements, looking for and identifying incremental improvements in operational efficiency.• Must have prior experience in the automotive industry
• Proficiency in Customer Service and Communication
• Demonstrated skills in Management and Sales
• Must be able to handle Documentation tasks effectively
• Experience in Marketing strategies and execution
• Experience in Training staff members
• Knowledge of Procedures and Budget Processes in the automotive industry
• Experience in Quality assurance and Quality Control
• Familiar with Workstation Support and Digital platforms
• Must be willing to Travel as per business needs
• Knowledge of various Methods used in the industry
• Familiarity with Cloud Technologies is a plus
• Experience in Consumer Electronics would be beneficial
• Ability to manage relationships with Suppliers
• Experience in Process Improvement techniques
• Knowledge of Web App development and Computer Sciences
• Experience in a Call Center environment would be beneficial
• Knowledge of R Code programming language would be advantageous
• Willingness to provide Onsite support as required.

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