Client Specialist

1 month ago


Torrance, United States Robert Half Full time

Who: Fortune 500 Motor Vehicle Manufacturing Company

Location: Torrance, CA (Hybrid: 4 days a week onsite)

Compensation: $28-$33.85 /hr

Travel Requirements: 1-2 times per year (approximately 1 week)

Overtime: Occasionally required

Role Summary:

The Software QA & Governance team, part of the Digital Services Development division, is responsible for overseeing the operational and quality management of digital services and software products, including connected applications and back-office systems. This team also supports and trains various departments such as Customer Relations, Call Center, Sales and Marketing, Field and Dealer support. Additionally, they manage product releases, address architecture and cybersecurity concerns, and provide administrative services.

The department is looking for a skilled client specialist with substantial experience in customer service and a strong understanding of mobile, web, and telematics systems. This role is critical in ensuring seamless coordination across Sales, Marketing, Field operations, Dealers, and Call Centers that utilize digital service applications. The ideal candidate will excel at identifying customer and dealer challenges, pinpointing areas for improvement, and working closely with various teams—including sales, marketing, business operations, and product development—to oversee daily operations and collaborate with quality and solutions architect teams to achieve successful digital service initiatives.

Key Responsibilities:

- Develop and document processes and requirements to support business functions related to digital services application systems.

- Identify quality control procedures for products and services.

- Troubleshoot and resolve basic customer and dealer support issues related to digital services.

- Assist in redesigning and documenting business processes for new technologies and features.

- Collaborate with various internal and external stakeholders to align solutions, strategies, and processes.

- Monitor and track progress on resolving product issues.

- Present quantitative and qualitative insights to senior management.

- Identify opportunities to improve product efficiency.

- Conduct market research and compare similar products.

- Contribute to strategies aimed at enhancing digital services and improving product quality and customer satisfaction.

Continuous Improvement Focus:

- Apply continuous improvement methods to resolve quality and operational issues promptly.

- Manage and oversee ongoing process improvements, seeking incremental enhancements in operational efficiency.

- Identify, evaluate, and confirm the root causes of problems using logical and creative problem-solving approaches.

- Analyze information thoroughly before making decisions, considering risks and long-term impacts.

- Identify and propose areas for improvement to management.

Qualifications and Experience Desired:

- Bachelor’s degree in computer science, communications, or a related field, or equivalent experience.

- Strong customer-focused mindset with an emphasis on quality.

- At least 3 years of experience in customer service within the automotive or related industries.

- Over 3 years of experience in project and support roles in the automotive sector.

- 3+ years of experience in systems and data analysis.

- 2-3 years of experience in automotive, telematics, connected vehicles, consumer electronics, or IoT.

- Strong understanding of customer support, production support, and product operation.

- Excellent communication and relationship-building skills.

- Strong technical aptitude and problem-solving abilities.

- Solid analytical skills.



  • Torrance, California, United States ACCESS South Bay Full time

    Join Our Team as a Client Support SpecialistACCESS (Advanced Critical Care, Emergency & Specialty Services) South Bay is seeking dedicated Client Support Specialists to enhance our team.About Us:We are a leading veterinary multi-specialty referral group in Southern California, offering a range of services including emergency care, critical care, cardiology,...


  • Torrance, California, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a skilled travel nurse RN oncology specialist to join their team for a 13-week assignment in a dynamic healthcare environment.Job DetailsSpecialty: OncologyDiscipline: RNDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelThe ideal candidate will possess excellent clinical skills, a strong work...


  • Torrance, California, United States ACCESS South Bay Full time

    About the RoleAt ACCESS South Bay, we are seeking a skilled Client Care Specialist to join our team. As a Client Care Specialist, you will play a vital role in providing exceptional customer service to our clients and their pets.Key ResponsibilitiesEffectively resolve client inquiries and concerns in a timely and professional mannerBuild and maintain strong...

  • Travel Nurse RN

    4 weeks ago


    Torrance, California, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Oncology SpecialistWe are seeking a skilled Travel Nurse RN - Oncology Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN - Oncology Specialist, you will have the opportunity to work with a variety of patients and provide high-quality care in a dynamic and fast-paced environment.Job Summary:The Travel...


  • Torrance, California, United States Howmet Corporation Full time

    Key ResponsibilitiesHowmet Corporation is in search of a Client Relations Specialist. This role is essential in ensuring effective communication between clients and the organization, facilitating sales processes, and addressing any service-related issues. The specialist will provide clients with comprehensive information regarding products and services,...


  • Torrance, California, United States Always Best Care Senior Services - Torrance, CA Full time

    About Always Best Care Senior Services:Founded in 1996, Always Best Care specializes in delivering non-medical in-home assistance, placement services for assisted living, and skilled home health care.Our commitment is to provide outstanding care in a supportive environment, led by dedicated professionals.We take pride in our Care Coordinators, who have...


  • Torrance, California, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team in a Telemetry nursing role. This 13-week assignment offers a unique opportunity to work in a dynamic healthcare environment while enjoying a tax-free stipend and comprehensive benefits package.Job DetailsJob Title: Travel Nurse RN SpecialistSpecialty: TelemetryEmployment Type:...


  • Torrance, California, United States Wolters Kluwer Full time

    Position OverviewThe Client Onboarding Specialist operates in a dynamic environment, employing a customer-centric approach to assist clients in navigating the necessary steps for successful implementation of the Axcess Platform and associated audit and accounting solutions. This role serves as the initial point of contact for clients post-sale, facilitating...


  • Torrance, California, United States Teledyne Technologies Full time

    Position OverviewAs a Client Relations Specialist at Teledyne Technologies, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our clients.Key ResponsibilitiesInterpretation of Technical Documents: Ability to read and understand basic customer and Teledyne drawings, specifications, and requests for...


  • Torrance, California, United States RBC Bearings Full time

    Client Relations SpecialistJob Category: Accounting/Finance Requisition Number: CUSTO002772Job OverviewRBC Bearings is a renowned global producer and distributor of precision-engineered plain, roller, and ball bearings. Since our inception in 1919, we have been delivering exceptional bearing solutions to our clientele. Over the last decade, our current...

  • Client Specialist

    1 week ago


    Torrance, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a unique opportunity for a Client Specialist in the automotive industry, based in Marysville, Ohio. This role involves significant interaction with customers, managing their accounts, and resolving inquiries. The workplace will be a hybrid environment, combining both onsite and remote work. This position is a...


  • Torrance, California, United States MST Insurance Solutions, Inc Full time

    Join Our Team at MST Insurance Solutions, IncAre you a meticulous professional with a strong commitment to client satisfaction? MST Insurance Solutions, Inc is looking for a passionate Client Relations Specialist to enhance our team. If you possess fluency in Japanese and are eager to embark on a career in the commercial insurance sector, we would love to...


  • Torrance, California, United States BBCN Bancorp Full time

    Position Title: Customer Service SpecialistJob Category: Branch OperationsRequisition Number: CUSTO005036Overview:As a Customer Service Specialist, you will play a vital role in our operations, ensuring that our clients receive exceptional service and support. This position is designed for individuals who thrive in a dynamic environment and are committed to...


  • Torrance, California, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN Med Surg / TelemetryLanceSoft is seeking a skilled travel nurse RN Med Surg / Telemetry professional to join our team in Los Angeles, California.Job Requirements:Specialty: Med Surg / TelemetryDiscipline: RNDuration: 13 weeksShift: 12 hours, days, nightsEmployment Type: TravelAs a travel nurse RN Med Surg / Telemetry, you will have...

  • Client Specialist

    4 weeks ago


    torrance, United States Robert Half Full time

    Who: Fortune 500 Motor Vehicle Manufacturing CompanyLocation: Torrance, CA (Hybrid: 4 days a week onsite) Compensation: $28-$33.85 /hrTravel Requirements: 1-2 times per year (approximately 1 week) Overtime: Occasionally required Role Summary:The Software QA & Governance team, part of the Digital Services Development division, is responsible for overseeing...

  • Client Specialist

    1 month ago


    Torrance, United States Robert Half Full time

    Who: Fortune 500 Motor Vehicle Manufacturing CompanyLocation: Torrance, CA (Hybrid: 4 days a week onsite) Compensation: $28-$33.85 /hrTravel Requirements: 1-2 times per year (approximately 1 week) Overtime: Occasionally required Role Summary:The Software QA & Governance team, part of the Digital Services Development division, is responsible for overseeing...

  • Client Specialist

    22 hours ago


    Torrance, United States Intelliswift Software Inc Full time

    The Software QA & Governance Department, part of the Digital Services Development division (DSD) oversees the operational and quality management aspects of digital services and software products. This includes Connected Apps and Back Office systems. Additionally, the department offers support and training for Customer Relationship (CR) Call Center...

  • Client Specialist

    2 weeks ago


    Torrance, United States Intelliswift Software Full time

    The Software QA & Governance Department, part of the Digital Services Development division (DSD) oversees the operational and quality management aspects of digital services and software products.This includes Connected Apps and Back Office systems.Additionally, the department offers support and training for Customer Relationship (CR) Call Center operations,...

  • Client Specialist

    3 days ago


    torrance, United States Intelliswift Software Full time

    The Software QA & Governance Department, part of the Digital Services Development division (DSD) oversees the operational and quality management aspects of digital services and software products.This includes Connected Apps and Back Office systems.Additionally, the department offers support and training for Customer Relationship (CR) Call Center operations,...

  • Client Specialist

    3 weeks ago


    Torrance, United States Intelliswift Software Full time

    The Software QA & Governance Department, part of the Digital Services Development division (DSD) oversees the operational and quality management aspects of digital services and software products.This includes Connected Apps and Back Office systems.Additionally, the department offers support and training for Customer Relationship (CR) Call Center operations,...