Administrative Assistant/ Order Entry
1 week ago
Responsibilities:
• Efficiently handle customer orders and enter them into the system
• Develop and maintain relationships with customers, primarily through online interactions
• Get acquainted with our product range to provide effective customer service
• Manage inbound and outbound calls as required
• Use Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word to perform various tasks
• Schedule appointments as necessary
• Provide high-quality customer service, addressing and resolving customer inquiries
• Maintain accurate customer records and monitor customer accounts for necessary actions
• Handle email correspondence professionally and effectively.
• 3 years of experience in a logistics, client-facing or account management capacity - order entry experience preferred
• Demonstrated experience in responding to inbound calls in a detail-oriented manner
• Robust customer service skills with the capacity to address inquiries and complaints
• Proficiency in data entry with a high level of accuracy and meticulousness
• Proven ability to manage email correspondence effectively, ensuring prompt and detail-oriented communication
• Experience with both inbound and outbound calls, maintaining a friendly and service-oriented approach
• Advanced knowledge of Microsoft Excel for spreadsheet management and data organization
• Familiarity with Microsoft Outlook for email communication, calendar management, and task scheduling
• Proficiency in Microsoft PowerPoint for creating, editing, and presenting slideshows
• Solid knowledge of Microsoft Word for document creation, editing, and formatting
• Proven ability to schedule appointments efficiently, balancing the needs and availability of multiple parties
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