IT Help Desk Coordinator

2 weeks ago


Seattle, United States Robert Half Full time
Job DescriptionJob Description

Robert Half is searching for Help Desk I to support a construction company based in Seattle, WA. This Help Desk candidate is responsible for supporting internal and external users and escalating support to associated teams. This position is a contract-to-hire opportunity (3 months) that is 100% onsite.


Schedule: Monday – Friday (Core Business Hours)

Location: Downtown Seattle


Job Duties:

  • Acts as a first level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and follow-up to assist users in solving computer, printer or data processing problems
  • Logs help desk calls and assign to best qualified and available technician
  • Manages IT Helpdesk tickets to ensure balanced workloads, escalation and closure
  • Manages Seattle office security alarm system accounts
  • Manages cell phone accounts, order new and replacement phones, data cards, satellite phone accounts and programing of phones
  • Reviews invoices for accuracy and code to the appropriate GL code
  • Assists IT Director with pulling reports from KACE
  • Keeps IT Department database up to date, accurate and appropriate files up to date
  • Maintains and track the items in the library
  • Receives visitors to IT Department, determines nature of business, assist visitor or direct them to person that can assist them
  • Answers the telephone and relays messages to the appropriate party
  • Maintains toner inventory and recycling
  • Collects and report printer meter page counts to vendors
  • Manages shipping and receiving for IT related packages
  • Assists with the creation of procedural documentation for the IT Department
  • Performs routine typing, data processing, filing, or other routine clerical duties
  • Performs other duties as assigned by the IT Director
  • Ensures compliance with the Code of Ethics and Standards of Business Conduct.
  • Responsible for practicing safe work standards and promoting an Incident and Injury Free (IIF) work environment as a condition of employment. 
  • 3+ year of experience in a Help Desk or related role
  • Knowledgeable in monitoring tickets through a ticketing system, phone, and email
  • Experienced in general Active Directory and software licensing
  • Skilled in utilizing and providing Microsoft Office 365 support
  • Ability to provide detailed documentation and inventory management/asset tracking. 

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