Help Desk Analyst I
5 days ago
Robert Half is looking for a part-time IT Help Desk Technician for a local Recreational client in Seattle, Washington. This position is 100% onsite in Seattle, Washington
Duration: Short-term contract (3-4 months)
Schedule: Monday-Wednesday-Friday (4 hours each day – 12-18 hours a week)
Location: 100% onsite in Seattle, Washington
Responsibilities:
- Onsite and hands-on support for employee’s both remotely and onsite.
- Troubleshoot end-user support items such as laptops, desktops, printers, scanners, mobile/smart phones related to desktop infrastructure, in accordance with department standards and security policies.
- Assist with users’ accounts password resets, account creation/deletion through Active Directory and Office 365.
- Maintain communication with users on incidences through ticketing system until completion.
- Install/upgrade new company supported software to users.
- At least 4 years of experience in Help Desk Support and/or related fields.
- Proven experience support Microsoft 365 applications (OneNote, Teams, Outlook).
- Proficient providing support for workstations, setting up computers, and deployment.
- Experience supporting Ticketing queues through ticketing systems.
- Experience with Active Directory – group policies/permissions.
Nice-to-Haves:
- Certifications in Network+, CCNA and/or Microsoft Azure.
- Experience with Stripe, Salesforce and/or SharePoint
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