Customer Service Representative-CWB
2 months ago
We are searching for a skilled Customer Service Representative-CWB (Chubb Workplace Benefits) to join our team ONSITE in Columbia, South Carolina. As a part of our team, you will be servicing customers through inbound/outbound calls and emails in a fast-paced, high-volume contact center environment. This role offers a contract to hire employment opportunity in the insurance industry.
Responsibilities:
• Provide superior customer service through incoming telephone calls and emails
• Assume ownership and ensure timeliness in handling customer's requests efficiently and professionally
• Build rapport quickly and respond to customers in a compassionate manner by meeting and exceeding expectations
• Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
• Learn the basic concepts of personal lines insurance principles and the products offered to our customers
• Work collaboratively with team members and business partners to provide a positive customer experience
• Assist with special requests and complete additional tasks or other projects/duties as assigned.
• Proven experience in a customer service role• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Excel and other computer skills
• Knowledge of operations and research methods
• Experience with inbound and outbound calls
• Familiarity with insurance industry, particularly underwriting and claim administration
• Ability to work in a team and demonstrate strong collaboration skills
• Experience with "About Time", "Benefit Functions", and "Hiring Processes" software or systems
• Understanding of principles of revenue accounting and ability to perform ad hoc financial tasks
• Experience in dealing with property related issues and disability claims
• High quality standards and attention to detail
• Ability to work onsite
• Strong decision-making skills
• Knowledge of salary structures and experience working with business partners
• Comfortable working in a fast-paced environment and meeting tight deadlines.
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