Biglinual-Customer Service Representative-CWB
1 month ago
Responsibilities:
• Respond to customer inquiries in a timely and detail oriented manner through inbound and outbound calls
• Maintain high performance and quality standards in all customer interactions
• Analyze information to make appropriate decisions and solve problems, ensuring a positive phone experience for customers
• Show ability to navigate multiple systems and applications to research, analyze and resolve customer requests
• Build quick rapport with customers, identifying and exceeding their expectations through respectful and accurate communication
• Collaborate with team members and business partners to provide a positive customer experience
• Learn the basic concepts of personal lines insurance principles and products offered to our customers
• Handle special requests as needed and complete additional tasks and other projects/duties as assigned
• Work collaboratively with team members and business partners to ensure a positive customer experience.
• Show commitment to working 40 hours a week on a scheduled shift, with a willingness to work overtime and weekends as needed.• Proven experience in Customer Service roles.
• Excellent Communication and Collaboration skills.
• Proficiency in Microsoft Excel and other computer skills.
• Knowledge of Operations and Research methodologies.
• Ability to handle Inbound and Outbound Calls efficiently.
• Familiarity with Insurance policies and procedures, including Underwriting.
• Understanding of About Time and Benefit Functions.
• Experience in Hiring Processes and structuring Salary Structures.
• Proficiency in Revenue Accounting and performing Ad Hoc Financial tasks.
• Experience in Claim Administration, including Disability Claims.
• Knowledgeable about Property-related matters.
• Strong Communication Skills, both verbal and written.
• Understanding of basic and advanced Principles within the field.
• Willingness to work Onsite.
• Excellent Decision-Making abilities.
• Ability to work with Business Partners and meet Quality Standards.
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