Supervisor, Residential Inbound Sales

1 month ago


El Paso, United States Spectrum Full time
Job DescriptionJob Description

JOB SUMMARY

Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.


MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
  • Develop new sales strategies within the call center to maximize opportunities.
  • Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.
  • Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.
  • Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.
  • Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.
  • Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.
  • Perform other duties as requested.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services

Required Education

High School diploma or equivalent

Required Related Work Experience and Number of Years

Inside Sales experience, commercial experience preferred - 2-3
Supervisory experience preferred, preferably in an inside sales capacity - 1-2

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Bilingual Spanish - ability to read, write, speak and understand Spanish

Preferred Education

2+ years post high school education preferred

WORKING CONDITIONS

Office environment
Exposure to moderate noise levels
Occasional travel as required

#ZRL


SIB470 2024-41035 2024

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
  • Sales Supervisor

    4 weeks ago


    El Paso, Texas, United States Spectrum Full time

    Job SummaryAs a Sales Supervisor - Residential Inbound, you will be responsible for leading a team of sales representatives in a fast-paced, quota-driven sales environment. You will be accountable for meeting and exceeding established sales goals for residential customers.Key ResponsibilitiesCoach and develop a team of Inbound Sales Representatives to...


  • El Paso, United States Spectrum Full time

    Job DescriptionJob DescriptionJOB SUMMARYAccountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly...


  • El Paso, Texas, United States Spectrum Full time

    Spectrum is committed to helping employees build careers, not just jobs. As a Supervisor, Residential Inbound Sales, you will play a critical role in driving sales success and developing a high-performing team.Job SummaryThis position reports to the Residential Inbound Sales Manager and is responsible for coaching and development of a team of Inbound Sales...


  • El Paso, United States IES Residential, Inc. Full time

    General Job Description IES Residential, one of the nation’s largest and most reliable electrical contractors, is looking for motivated leaders to join our team.  As electrician lead-man you will lead your team in completion of new construction single family home rough and/or trim.  Location: Job-sites in and around El Paso TX and Las Cruces NM ...


  • El Paso, Texas, United States TAM Residential LLC Full time

    Job SummaryThe Lead Maintenance Technician position at TAM Residential LLC is responsible for assisting in the overall management of maintenance personnel, supervision of unit turnover, repairs, renovations, projects, and on-call emergencies.Key ResponsibilitiesOversee the completion of all maintenance requests taken from residents within 24 hours, if...


  • El Paso, United States Industrial Construction Facilities Support Full time

    Job DescriptionJob Description**Overview:**Industrial construction company seeking a detail-oriented Supervisor/Sales/Marketing project leader. This role requires an outgoing personality that can listen to customers with timely follow up. Be a strong team member with clear understanding of environmental conditions. **Key Responsibilities:**- Supervise crews...


  • El Paso, Texas, United States Aguilar Agency Full time

    Unlock Your Earning PotentialAre you tired of feeling undervalued and unfulfilled in your current role? Do you crave a career that offers unlimited earning potential and the freedom to work on your own terms?As a Life Insurance Sales Agent with the Aguilar Agency Group, you'll have the opportunity to maximize your income and achieve a better work-life...


  • El Paso, Texas, United States Baker Distributing Full time

    Job SummaryThe Sales Representative is responsible for managing HVAC residential and contractor sales, including support products, for Baker Distributing Company. The ultimate goal of this role is to develop client relationships to be able to sell, acquire and maintain a strong customer base supporting a Sales Center in a designated territory.Key...


  • El Paso, United States Copeland Full time

    About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...


  • El Paso, United States Dismas Charities Full time

    JOIN DISMAS and work for one of the nation's largest not-for-profit providers specializing in community-based adult re-entry programs. Dismas Charities provides quality, cost-effective community-based residential and non-residential supervision and treatment services. ENJOY meaningful work, indoor work, competitive pay and benefits. Do work that POSITIVELY...


  • El Paso, Texas, United States DISH Full time

    At DISH, we are seeking a highly motivated and results-driven Wireless Sales Account Executive to join our Inside Sales & Retention team. As a Wireless Sales Account Executive, you will be responsible for selling Boost Mobile products and services to new and existing customers using a consultative approach.Key Responsibilities:Sell Boost Mobile products and...

  • Deli Supervisor

    2 weeks ago


    El Paso, United States Restaurant Depot Full time

    14.00 to 15.50 Position Title: Deli Supervisor Department: Deli Supervisor: Deli Manager FLSA: Full-Time, Hourly, 8-10 hour shift, Overtime Restaurant Depot is a wholesale cash-and-carry foodservice distributor. Our mission is to provide our customers with Savings, Selection & Service, 7 Days a Week. Our customers are a targeted group: independent...

  • Sales Associate

    6 days ago


    El Paso, United States Spirit Halloween Full time

    Spirit Halloween - 6440 Gateway Boulevard East [Sales Associate / Team Member] As a Sales Associate at Spirit Halloween, you'll: Acknowledge all guests through a greeting, smile or eye contact regardless of the task at hand; Demonstrate knowledge of store products and use this knowledge to build sales; Practice suggestive selling; Assist in merchandising the...


  • El Paso, Texas, United States Copeland Full time

    Warehouse Supervisor 2nd Shift Job DescriptionAbout UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class...


  • el paso, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...


  • El Paso, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a Salon receptionist/ membership sales specialist / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look...


  • El Paso, Texas, United States Sentry Full time

    About the RoleWe are seeking a highly motivated and results-driven Licensed Direct Sales Representative to join our team at Sentry. As a key member of our sales team, you will be responsible for selling and servicing Sentry products to meet growth, retention, profit, and sales objectives.This role will be located in either our Stevens Point, WI office or El...

  • Sales Trainee

    1 month ago


    El Paso, United States Consolidated Electrical Distributors Full time

    Job DescriptionJob DescriptionWe are actively seeking exemplary candidates to join CED’s competitive Sales Training Program. We provide the tools and training for learning the ins and outs of one of the nation’s fastest growing industries. In this approximate 24-month rotational position, you will be exposed to various roles in each facet of the company,...

  • Area Supervisor

    4 weeks ago


    El Paso, Texas, United States dd's Discounts Full time

    At dd\u2019s Discounts, we are seeking a dedicated and safety-conscious individual to fill the role of Area Supervisor. Key responsibilities include:Key Responsibilities:Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.Treat all Customers and Associates with respect and courtesy.Understand...

  • Front Desk Supervisor

    4 weeks ago


    El Paso, Texas, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesAssist the Front Desk Manager and/or General...