Administrative Assistant

18 hours ago


Des Moines, United States Robert Half Full time
Job DescriptionJob DescriptionWe are accepting applications for an Administrative Assistant role, located in Des Moines, Iowa. This position is in a fast-paced environment where you'll be expected to demonstrate your skills such as answering inbound calls, customer service, data entry, email correspondence, and managing inbound and outbound calls. This opportunity offers a short term contract employment opportunity.

Responsibilities:

• Handle incoming and outgoing calls, ensuring effective communication and customer service.
• Undertake data entry tasks, maintaining accuracy and efficiency.
• Respond to email correspondences in a timely and detail oriented manner.
• Manage customer inquiries, providing timely and effective solutions.
• Utilize Microsoft Excel, Outlook, PowerPoint, and Word to maintain records and carry out administrative tasks.
• Schedule appointments, ensuring efficient time management and organization.
• Resolve customer issues and concerns, ensuring customer satisfaction and retention.
• Monitor customer accounts and take necessary actions as needed.

• Proficiency in answering inbound calls, managing customer inquiries with detail-oriented and courtesy.

• Proven experience in providing excellent customer service, with the ability to handle challenging situations.

• Experience with email correspondence, able to draft, review, and send detail-oriented emails.

• Ability to manage both inbound and outbound calls, coordinating with various stakeholders effectively.




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